Position Location: This position will require you to work onsite located at 140 58th Street Brooklyn, NY.
Are you an exceptional listener who thrives on solving problems and helping others?
Do your communication skills, empathy, and positive attitude allow you to create meaningful experiences for the people you support?
At Continuum Global Solutions, we believe in people who aim higher, reach farther, act bold, and stay passionate in everything they do. We are one team with one purpose: to help many by creating meaningful customer experiences, embracing diverse perspectives, and empowering every employee to learn more, take action, and be fully themselves at work. If you are someone who enjoys solving problems, building trust, and making a difference one conversation at a time, this is your opportunity to grow with a company that values compassion, collaboration, integrity, and excellence.
King Teleservices is a Continuum Global Solutions LLC company based in Brooklyn that has been providing call center services to enterprise and local government customers in the United States for over 25 years. King TeleServices operates as a separate subsidiary under Continuum Global Solutions, LLC.
JOIN OUR TEAM TODAY!
This full-time position located in Brooklyn, New York offers paid training, health and wellness benefits, paid time off, and opportunities for professional growth. We are seeking Spanish Bilingual Customer Service Representatives who can deliver a positive, supportive experience to New York residents while handling service-related questions with care, accuracy, and professionalism.
RESPONSIBILITIES:
Actively listen to callers to understand their concerns, build rapport, and create a positive customer experience
Address incoming inquiries from New York City residents related to city services and general service needs
Create work orders, route requests to the appropriate department, and document resident complaints accurately
Provide accurate information in a timely, professional, and courteous manner
Direct requests to the appropriate department or agency for further action
Maintain a professional demeanor with all customers while showing patience, courtesy, and respect
Build knowledge through training, interactions with support staff, and quality feedback to enhance daily performance and call handling
Adapt to changing business needs and support additional call types or workflows as needed
REQUIREMENTS:
High school diploma or GED with a minimum of 2 years of customer service experience; Associate degree with a minimum of 1 year of customer service experience
Bilingual in Spanish with strong command of the English language required; training will be conducted in English
Professional written and verbal communication skills
Commitment to professionalism and a positive customer service experience
High level of computer proficiency and strong communication skills
Ability to thrive in a fast-paced environment with a wide variety of customers and personalities
Open and flexible availability, including evenings and both weekend days, based on business needs
Must be able to work onsite in Brooklyn, New York
BENEFITS & PERKS:
Training wage $17 per hour, earn up to $19.25 per hour based on shift & tenure
After Training - Shift differential (specific shifts)
Full health and wellness benefits Day 1 of employment
Paid time off
401(k) retirement plan + company paid life insurance
About Continuum Global Solutions
Continuum Global Solutions partners with leading companies worldwide to deliver exceptional customer care services through our global network of contact centers. Our Fortune 500 clients rely on our expertise to enhance customer experiences using world-class voice, chat, email, and social technologies. Learn more at www.continuumgbl.com.
Equal Opportunity Employer
Continuum is an Equal Opportunity Employer. We consider applicants without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by law. Applicants have rights under federal employment laws: FMLA, EEO, and EPPA.
Code of Ethics
We are committed to integrity, compliance, and respect for all individuals. By submitting your application to Continuum Global Solutions, you certify that all information provided in this application, as well as in any supporting documents, is true, complete, and accurate to the best of your knowledge. You understand that any misrepresentation, falsification, or omission of information may disqualify you from further consideration for employment or, if discovered after employment begins, may result in disciplinary action up to and including termination of employment. Continuum Global Solutions reserves the right to verify the accuracy of all information provided.
