Duties & Responsibilities
- Perform routine preventive maintenance and repairs throughout the hotel, including guest rooms, public areas, back-of-house spaces, pool facilities, and building systems.
- Respond promptly and professionally to guest maintenance requests, working to resolve concerns with minimal disruption to the guest experience.
- Inspect, troubleshoot, install, test, maintain, and repair hotel equipment, fixtures, and facility systems.
- Follow daily assignments and priorities established by the Maintenance Manager.
- Assist with plumbing, electrical, HVAC, carpentry, painting, wall repair, aquatic systems, and other general building maintenance.
- Monitor building systems and equipment to identify potential issues before they affect hotel operations or guest comfort.
- Complete assigned preventive maintenance inspections and accurately document completed work.
- Coordinate maintenance projects by developing work plans, identifying needed materials and resources, and communicating progress.
- Assist the Maintenance Manager with hotel safety programs, inspections, documentation, and Hilton brand compliance.
- Follow all company policies, maintenance procedures, safety requirements, and technical standards.
- Read and apply technical operating, service, and repair manuals.
- Evaluate repair and project needs based on feasibility, cost, available resources, and completion timelines.
- Maintain tools, equipment, storage areas, and mechanical spaces in a clean, safe, and organized condition.
- Communicate effectively with hotel leadership and other departments regarding maintenance needs, project status, and operational concerns.
- Assist vendors and contractors working on hotel property as directed.
- Attend staff, departmental, and safety meetings.
- Follow required procedures when working with chemicals, machinery, electrical systems, and personal protective equipment.
- Support emergency maintenance needs and respond to urgent building or equipment issues when required.
- Perform other duties and projects as assigned.
Desired Qualifications
- Previous building, facilities, hotel, apartment, or commercial maintenance experience preferred.
- General knowledge of plumbing, electrical, HVAC, carpentry, painting, and mechanical systems preferred.
- Pool or aquatic facility maintenance experience is preferred.
- Certified Pool Operator certifications are preferred, or willingness to obtain
- Strong troubleshooting, decision-making, and problem-solving abilities.
- Basic math skills and the ability to read measurements and technical information.
- Ability to read and understand operating, service, and repair manuals.
- Strong attention to detail and commitment to completing work safely and accurately.
- Professional appearance and demeanor.
- Hospitality or customer service experience preferred.
- Ability to communicate effectively in English with guests, coworkers, leadership, and vendors.
- Ability to work independently while also contributing to a collaborative hotel team.
- Valid driver’s license and the ability to maintain required levels of automobile liability insurance.
Schedule and Availability
This is a full-time position with a schedule that may vary based on hotel and operational needs. Availability to work weekdays, weekends, holidays, and occasional on-call or emergency hours may be required. Typical workweeks are approximately 40 hours, with additional hours as business needs require.
Physical Working Requirements
The physical demands described below represent those required to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.
While performing this job, the employee is regularly required to stand, walk, climb, balance, bend, stoop, kneel, crouch, crawl, reach, use hands and tools, communicate verbally, and work in confined or elevated spaces. The employee must frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.
The position requires close, distance, color, peripheral, and depth vision, along with the ability to adjust focus. Work may be performed indoors or outdoors and in both climate-controlled and non-climate-controlled environments. The employee may encounter humidity, elevated noise levels, dust, contaminants, chemicals, mechanical equipment, and other conditions commonly associated with building and hotel maintenance. Appropriate protective and safety equipment must be worn as required.
Benefits
We offer a competitive benefits package designed to support the well-being and success of our employees, including:
- 401(k) retirement plan
- Paid time off
- Medical, dental, and vision insurance
- Short-term disability coverage
- Employer-paid life and accidental death and dismemberment insurance
- Cell phone reimbursement
- Flexible scheduling
- Hotel employee travel discounts
- Opportunities for professional growth and development
Benefit eligibility and availability may vary based on employment classification and plan requirements.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
