Job Summary
We are seeking a dynamic and detail-oriented Automotive Service Writer to join our fast-paced team. In this vital role, you will serve as the primary point of contact between customers and our service department, ensuring a seamless and positive experience. Your expertise in automotive diagnostics, mechanical knowledge, and customer service will help accurately assess vehicle needs, communicate repair options, and facilitate efficient service processes. This position offers an exciting opportunity to combine technical understanding with exceptional communication skills to drive customer satisfaction.
Responsibilities
- Greet customers warmly, listen attentively to their vehicle concerns, and gather detailed information about their automotive issues.
- Write clear, accurate, and comprehensive service estimates using computer-aided vehicle estimating tools.
- Communicate repair recommendations effectively, upselling necessary services such as oil changes, brake repairs, tire services, alignments, suspension work, and transmission repairs.
- Coordinate with technicians and mechanics to prioritize repairs, ensure timely completion of services, and maintain quality standards.
- Manage vehicle repair orders from start to finish, including parts ordering, scheduling appointments, and updating customers on progress.
- Handle transactions accurately and process payments securely while maintaining detailed records.
- Maintain strong knowledge of automotive repair procedures across various systems including engines, transmissions, brakes, suspension, and more.
Requirements
- Proven experience in auto service management or as a service technician with a solid understanding of automotive diagnostics and repairs.
- Previous experience is highly preferred.
- Strong mechanical knowledge of vehicle maintenance procedures such as oil changes, brake repairs, tire services, alignments, suspensions, transmissions, and engine repairs.
- Excellent customer service skills with the ability to communicate technical information clearly and professionally.
- Proficiency in auto estimating software and computer-aided vehicle estimating tools.
- Ability to upsell services confidently while maintaining integrity and customer trust.
- Valid driver’s license with a clean driving record; driving experience is essential for test drives or vehicle inspections.
- Ability to handle transactions accurately and manage multiple priorities efficiently.
Join our team to be part of a vibrant environment where your automotive expertise makes a real difference! We value energetic professionals who are passionate about delivering outstanding service while advancing their careers in the automotive industry.
Pay: $15.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Wisconsin Rapids, WI 54494 (Required)
Work Location: In person
