Job Summary
Butterfield Country Club is seeking a friendly, professional, and service-oriented Part-Time PM Front Desk Receptionist to join our team. This position is responsible for ensuring exceptional member and guest service by providing a warm welcome, professional assistance, and accurate communication of Club information. The ideal candidate possesses outstanding interpersonal skills, strong attention to detail, and the ability to multitask effectively in a fast-paced hospitality environment.
As the first point of contact for members and guests, the PM Front Desk Receptionist plays a key role in creating a positive and memorable experience while upholding the high standards and hospitality of Butterfield Country Club.
Schedule Requirements
- Part-time evening shifts
- Weekend availability required, including Saturdays, Sundays, and holidays as needed
- Flexible availability preferred
Reports To: Assistant Clubhouse Manager
(Also works closely with Food & Beverage Leadership)
Essential Functions
- Greet members and guests immediately with a warm, professional, and sincere welcome.
- Use clear and positive communication, addressing members by name and responding promptly to requests or questions.
- Answer incoming calls promptly (within three rings), taking accurate messages and transferring calls appropriately. If leaving the front desk, notify a manager via radio to ensure proper coverage and communication.
- Deliver mail and small packages to the appropriate departments or recipients in a timely manner during non-peak hours, or notify management when mail is available for pickup.
- Provide information on Club hours, amenities, events, and policies as requested.
- Anticipate member and guest needs and respond proactively to enhance satisfaction, including offering assistance with directions, materials, or carrying items when appropriate.
- Assist in preparing printed buffet labels for banquets, club events, and dining, or other materials as directed by management.
- Maintain an organized and tidy front desk area and ensure supplies are stocked.
- Adhere to Club service standards, policies, and confidentiality requirements.
- Maintain discretion and professionalism when managing member or guest information.
- Support other departments as needed to ensure seamless Club operations.
- Personal cell phone use, including texting, browsing the internet, or searching online, is not permitted while on duty or in the presence of members.
- Assist in other assignments not included in Duties & Responsibilities as directed by management to support overall Club operations.
Qualifications
- High school diploma or equivalent required; additional hospitality or administrative training preferred.
- Previous receptionist or customer service experience required; private club or hospitality experience strongly preferred.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office and basic computer applications.
- Excellent multitasking, organizational, and problem-solving skills.
- Must be available to work evenings, weekends, and holidays as scheduled.
Physical Requirements
- Ability to stand or sit for extended periods.
- Ability to lift and carry up to 20 lbs.
- Frequent bending, reaching, and light lifting required.
Uniform & Appearance Standards
- Professional country club apparel is required.
- Shoes must be closed-toe, slip-resistant, and in good repair.
- Personal appearance must reflect the professionalism and conservative standards of the Club.
Pay: $16.50 - $19.00 per hour
Benefits:
- 401(k)
- Employee assistance program
- Employee discount
- Flexible schedule
- Food provided
- Free parking
- Paid time off
- Referral program
Work Location: In person
