We are seeking an experienced Microsoft Systems Administrator to join our growing Managed Services team. This is a full time in office position.
The ideal candidate has a strong background in Microsoft cloud technologies, Windows server administration, endpoint management, networking, and customer support. Experience working in a Managed Service Provider (MSP) environment is highly preferred.
Responsibilities
- Administer and support Microsoft 365 environments including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.
- Perform Microsoft 365 tenant deployments, migrations, and ongoing administration.
- Manage Microsoft Intune / Endpoint Manager for device provisioning, compliance, and application deployment.
- Administer Microsoft Azure and Microsoft Entra ID, including identity, authentication, and access management.
- Maintain on-premises Active Directory environments, including Group Policy, user administration, permissions, and organizational structure.
- Support Windows desktop operating systems
- Administer Windows Server environments
- Manage virtualization platforms including VMware and Citrix.
- Implement and maintain endpoint security solutions, multi-factor authentication (MFA), and identity protection.
- Troubleshoot networking issues involving LAN, VLAN, Wi-Fi, DNS, DHCP, and TCP/IP.
- Provide remote technical support via phone, email, and remote access tools.
- Monitor and manage systems
- Utilize helpdesk platforms
- Document technical procedures, maintain knowledge base articles, and recommend process improvements.
- Collaborate with internal teams to resolve escalated technical issues while maintaining high customer satisfaction.
- Afterhours on call support
Required Qualifications
- 7+ years of IT Systems Administration experience.
- Experience supporting Microsoft 365 enterprise environments.
- Strong knowledge of Microsoft Intune and Endpoint Manager.
- Experience administering Microsoft Azure and Microsoft Entra ID.
- Strong understanding of Active Directory and Group Policy.
- Experience supporting Windows desktop and Windows Server operating systems.
- Working knowledge of VMware and/or Citrix virtualization.
- Understanding of endpoint security, MFA, and identity management best practices.
- Solid networking fundamentals including DNS, DHCP, TCP/IP, VLANs, and wireless networking.
- Experience using IT ticketing systems and remote support tools.
- Experience Remote Monitoring and Management platforms.
- Previous experience working in a Managed Service Provider (MSP), Corporate IT, or BPO environment.
- Excellent troubleshooting, communication, and documentation skills.
- Strong customer service mindset with the ability to prioritize multiple issues in a fast-paced environment.
- Full time in office
What We're Looking For
- Self-motivated and dependable
- Strong analytical and problem-solving skills
- Excellent verbal and written communication
- Ability to work independently
- Detail-oriented with a passion for delivering exceptional customer service
- Comfortable managing multiple priorities while maintaining attention to detail
If you're an experienced systems administrator who enjoys solving complex technical challenges and providing outstanding customer support, we'd love to hear from you.
Job Types: Full-time, Contract
Pay: $28.00 - $45.00 per hour
Application Question(s):
- A user reports their laptop is "running slow." What are the first three things you check?
- A user says they aren't receiving emails from a specific external sender. Walk me through how you’d investigate this
- You are working on a high-priority ticket for an executive, but a "walk-up" user interrupts you with a non-urgent issue. How do you handle it?
- Give me an example of how you’ve used an AI tool to complete a task.
Work Location: In person
