Job Summary
We are seeking a dynamic and proactive Help Desk Technician to join our IT support team. In this role, you will be the first point of contact for end-users seeking technical assistance, providing prompt and effective solutions to a wide range of hardware, software, and network issues. Your energetic approach and strong communication skills will ensure users receive exceptional support, helping them stay productive and confident with their technology tools. This paid position offers an exciting opportunity to develop your IT support skills while making a meaningful impact on daily operations across the organization.
Responsibilities
- Respond promptly to help desk requests via ServiceNow, Jira, or other ticketing systems, ensuring timely resolution of user issues.
- Provide technical support for desktop hardware, peripherals, mobile devices, and operating systems including Windows, macOS, and Linux.
- Troubleshoot software problems related to Microsoft Office applications, enterprise software, and custom business applications.
- Manage computer configurations and updates using tools like SCCM and GPO to ensure security and efficiency.
- Assist with network administration tasks such as configuring VPNs, firewalls, DNS settings, LAN/WAN connectivity, and troubleshooting TCP/IP issues.
- Support IT infrastructure components including Active Directory management, Windows Server environments, DNS records, and network devices like Meraki and Cisco switches.
- Collaborate with team members on escalated issues involving computer networking, server management, or hardware repairs to deliver seamless service.
Skills
- Strong technical support skills with a focus on troubleshooting hardware and software issues efficiently.
- Expertise in computer management including operating systems (Windows, macOS, Linux), Active Directory, and Microsoft Windows Server environments.
- Proficiency in software troubleshooting for Microsoft Office Suite and enterprise applications.
- Knowledge of computer networking fundamentals such as TCP/IP protocols, DNS configuration, VPN setup, firewall management, LAN/WAN architecture, and network security best practices.
- Experience with IT support tools like SCCM for system deployment and updates; GPO for policy enforcement; BMC Remedy or ServiceNow for ticket management; Jira for issue tracking.
- Familiarity with mobile device management and support for various mobile platforms.
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
- Analysis skills to diagnose complex issues quickly and accurately while maintaining a positive customer service attitude. Join us as a Help Desk Technician if you’re passionate about delivering outstanding IT support in a fast-paced environment! Your expertise will empower users to work confidently with their technology tools while advancing your career in information technology support.
Pay: $25.49 - $32.08 per hour
Benefits:
- Employee assistance program
- Flexible schedule
- Professional development assistance
Work Location: Hybrid remote in Lakehills, TX 78063
