Leverage solid knowledge and expertise in COB/TPL/Recovery to gather and review in-house data with payer correspondence to determine proper order of benefits and resolve primacy issues.
Successfully solves data or record discrepancies and/or issues.
Leverage your knowledge and expertise in COB/TPL/MSP to review documentation and eligibility, investigate the file to determine proper order of benefits and answer questions and/or provide information that will bring to successful payment or other appropriate account action.
Communicate effectively with carriers to determine primacy; answer questions and/or provide information that will bring to successful payment or other appropriate account action.
Contact Healthcare Insurance carriers regarding claim responses.
Educate Healthcare Insurance carriers on the Coordination of Benefits rules and appropriately responds to complex questions.
Analyze and understand written communication from insurance companies including explanation of benefits (EOBs).
Support internal groups or functions with gathering and interpretation of the claims billing process and denial management.
Effectively follow and contribute to continuous improvement of scripts, guidelines and other tools provided to have professional conversations with Healthcare Insurance carriers, and/or providers
Efficiently and diligently work through assigned inventories to consistently meet productivity metrics assigned by management.
Leverage knowledge and expertise to research various scenarios that will bring to successful resolution and payment (i.e.. eligibility research and claims appeals).
Initiate applicable action and documentation based upon insurance carriers selected.
Update company systems with clear and accurate information such as point of contact, updated demographic information, notes from contact from outbound and inbound calls and/or attempts, as well as account status updates as applicable
Arrives to work on-time, works assigned schedule, and maintains regular good attendance.
Follows and complies with company, departmental and client program policies, processes, and procedures.
Follows and complies with company, departmental and client program policies, processes, and procedures.
Responsible for utilizing resources to ensure compliance with client requirements, HIPAA, as well as applicable federal or state regulations.
Successfully completes, retains, applies, and adheres to content in required training as assigned.
Consistently achieve or exceed established metrics and goals assigned, including but not limited to, production and quality.
Completes required processes to obtain client required clearances as well as company regular background and/or drug screening; and successfully passes and/or obtains and maintains clearances statuses as a condition of employment. (note: client/government clearance requirements are not determined or decisioned by Performant.)
Demonstrates Performant core values in performance of job duties and all interactions.
Correct areas of deficiency and oversight received from quality reviews and/or management.
Work overtime as may be required.
Performs other duties as assigned.
