Overview
Join our dynamic collision repair team as a Collision Estimator, where you'll be the vital link between customers, insurance companies, and our skilled technicians. In this energetic role, you'll assess vehicle damage with precision, prepare detailed repair estimates, and ensure a seamless process from initial inspection to vehicle return. Your expertise will help customers get back on the road quickly while maintaining high standards of quality and customer satisfaction. This paid position offers an exciting opportunity to apply your automotive knowledge in a fast-paced, rewarding environment.
Responsibilities
- Conduct thorough vehicle inspections to accurately assess collision damage using computer-aided estimating systems.
- Prepare detailed repair estimates that include parts, labor, and materials needed for collision repairs.
- Communicate clearly with customers about repair procedures, timelines, and costs to ensure transparency and confidence.
- Collaborate with insurance adjusters to facilitate smooth claim processing and approvals.
- Coordinate with technicians and body shop staff to prioritize repairs and monitor progress.
- Upsell additional services such as mechanical repairs or maintenance when appropriate to enhance customer value.
- Manage the Progressive DRP account with white-glove service, ensuring strict compliance with DRP requirements while delivering an exceptional customer experience from vehicle intake through final delivery.
- Maintain detailed records of estimates, repairs, and customer interactions to ensure compliance and efficiency.
Qualifications
- Proven experience in auto service management, collision repair, or auto estimating with a strong understanding of automotive diagnostics and mechanical systems.
- Experience writing estimates in Mitchell
- Hands-on mechanic experience or dealership background is highly desirable.
- Extensive knowledge of automotive repair procedures including transmissions, oil changes, brake repair, suspension work, tire service, alignments, shocks & struts, diesel engine repair, air brake systems, and auto body repair.
- Proficiency in computer-aided vehicle damage estimating software and service writing tools.
- Excellent customer service skills with the ability to explain technical information clearly and professionally.
- Strong sales aptitude with experience in upselling automotive services or vehicle sales is a plus.
- Valid driver’s license with a clean driving record; ability to drive various vehicles confidently.
- Mechanical knowledge combined with auto service management skills ensures accurate assessments and effective communication with both customers and team members.
Embark on a career that combines technical expertise with exceptional customer service! We’re looking for motivated individuals eager to grow within the automotive industry while delivering outstanding service every day.
Pay: $80,000.00 - $130,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
