Job Summary: Generates work orders, facilitates jobs through the work floor, posts labor and materials, recaps work orders for accuracy, bills customer repairs, generates reports, files, and performs general office duties.
Responsibilities:
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Greets and takes in repairs from customers at service window
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Answers incoming phone calls from customers
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Creates work orders; Writes up tags; takes pictures
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Send out and follow up on quotes and repairs
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Communicates to customers for minor, less technical repairs
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Invoice and take payment when able, for cash customers
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Compete all warranties (all except E-Send-outs); Complete all Freeport Send-Outs
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Dispatch motor shop delivery driver & complete related paperwork (inbound/outbound)
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Print all forms and service order tags for new repairs
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Create initial bin location and update for motors in all locations
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Spot check/cycle count inventory for motor shop
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Fills in for Estimator to print rewind, paint, and machine cards when necessary as well as backup for other administrative employees
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Provide Tech training to HR
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Filing (electronic & paper) department specific documents, as needed
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Reach out to dormant customers for repairs / customer service
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Performs related duties as assigned, including but not limited to: send outs, warranties, bill item fulfillments
Required Qualifications:
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High School Diploma or GED
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Personal computer skills: Microsoft Office products
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2 years customer service experience
Preferred Qualifications:
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Electrical knowledge
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Excellent verbal and written communications skills
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Prioritizations, multi-tasking and organization skills
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Good attendance history
Working Conditions:
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Exposed to dust & noise from Motor Shop
