Our associates celebrate lives. We celebrate our associates.
Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals.
Job Responsibilities
- Arranges, conducts and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures
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Confirms authorization to proceed with the service arrangements
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Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
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Assists with funeral services by: coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services and at the cemetery; delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families, and; sets up and removes chairs
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In absence of Family Service Counselor, provides aftercare including delivery of: documentation; stationery; information on insurance, health benefits and pension, and; pre-arrangements for next of kin
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Ensures potential pre-need referrals are shared with Family Service Counselors
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Ensures adherence to all applicable professional, municipal, state/provincial and federal licensing authorities, rules and regulations
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Prepares and accurately completes documents and online entries related to services, cremations, maintenance
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Assists with general office duties including answering phones and preparing reports as necessary
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Assist with the maintenance of vehicles, the facility and property
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Receives caskets and other funeral home supplies as well as place into inventory
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Ensures refreshments are available (where allowed by law)
Minimum Requirements
Education
- High School diploma or equivalent
Experience
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Minimum of 3 years related experience as a Funeral Assistant
Licenses
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Current state/province issued driver’s license with an acceptable driving record
Knowledge, Skills and Abilities
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Basic knowledge of religious and fraternal organizations customs
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Knowledge of computers and some software including MS Office Suite required
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High level of compassion and integrity
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Good communication skills
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Problem solving skills
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Ability to multi task and set priorities
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Detail oriented
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Bilingual in Spanish preferred
Pay:
Benefits:
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Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program
As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working around and/or handling deceased and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.
Postal Code: 91402
Category (Portal Searching): Operations
Job Location: US-CA - Panorama City
