Location: Richland, WA (onsite at the Hanford Field Office and Hanford Site)
Type: Full time, 1920 hours annually
Status: Contingent upon contract award
About the Role
Monneus Group LLC is recruiting an experienced IT Support Lead to support the U.S. Department of Energy, Hanford Field Office, Information Management Division.
This is a senior, hands-on leadership role. You will be the technical authority for end user computing at the Hanford Field Office: directing IT support staff, owning the hardest escalations, running the full lifecycle of user-facing technology, and managing IT projects independently from planning through closeout.
What You Will Do
- Provide expert-level technical direction to IT support staff, assigning daily work based on operational priorities and staff capability
- Serve as the primary escalation point for complex technical issues that exceed the capability of other IT staff
- Own the end-to-end lifecycle of user-facing technology: provisioning, configuration, troubleshooting, and asset management for desktops, mobile devices, teleconferencing equipment, and peripherals
- Maintain inventory of technical assets, coordinate with vendors for procurement and support, and plan and execute equipment refresh cycles
- Manage IT support projects independently, including planning, execution, oversight, and closeout
- Act as primary liaison with Government and prime contractor personnel, communicating project status and managing expectations
- Develop project plans, deadlines, and priorities in consultation with leadership
- Submit a weekly status report to the Government technical monitor
Minimum Qualifications
You must meet one of the following two paths:
Education and Experience Path
- BS/BA or advanced degree in Computer Science, Information Technology, Information Systems, or a closely related technical field, and
- At least 5 years of Information Technology experience, including
- A minimum of 3 years providing technical support in a DOE or other federal agency environment
Work Experience Path
- At least 10 years of Information Technology experience, including
- A minimum of 3 years providing technical support in a DOE or other federal agency environment
Preferred Experience
- Cloud services experience with Microsoft Azure and Amazon Web Services (Resource Manager, virtual machines, virtual networks, storage accounts)
- Windows infrastructure background
- Strong PowerShell scripting
- Endpoint and Mobile Device Management (MDM): managing, securing, and provisioning enterprise endpoints and mobile devices
- Active Directory user management and security administration
- General server management, including backup, patching, and security
- Excellent communication and knowledge transfer skills
- Ability to independently manage multiple tasks under shifting priorities
Additional Requirements
- U.S. citizenship is required
- Ability to badge and work onsite in Richland, WA. This position may be eligible for telework at the Government's discretion following an initial 30-day period of full onsite support
- Willingness to complete and maintain DOE Cyber Security Awareness, Privileged User, CUI, PII and Privacy Act, Federal Records Management, and site safety training
- No conflict of interest with Hanford Site contractors. Candidates who are former federal employees or who have worked for a Hanford prime contractor should be prepared to discuss prior scope
How to Apply
Send submit your resume via Indeed.
Please format your resume as follows. This role is filled through a competitive federal evaluation of your resume, and formatting affects your candidacy:
- Maximum 3 pages, minimum 11-point font, 1-inch margins
- Every position must show employment dates as MM/YYYY to MM/YYYY
- Describe your technical skills inside your work history, not only in a skills list. If you have Azure, PowerShell, MDM, or Active Directory experience, show the position, dates, and what you actually built or administered
- List degrees and certifications on the face of the resume. Be prepared to provide verification on request
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
