Job Summary: The Administrative Assistant is responsible for performing front office administrative duties which support therapists, psychiatric providers, services to clients and CCYSB operations and programing.
Essential Functions
- Answer incoming phone calls
- Check clients in/out for their appointments, collect co-pays and balance due
- Retrieve and respond, as appropriate, to CCYSB voicemail
- Respond as appropriate to incoming/outgoing faxes
- Call clients to remind them of their upcoming appointment
- On a daily basis, balance payments received
- Process requests for medical records
- File client charts, notes, etc.
- Respond to requests for closed files and placing documents in closed files
- Attend departmental and agency staff meetings and record minutes of the meeting
- Maintain staff mailboxes (creating new/deleting old)
- Schedule clients for appointments with psychiatric providers
- Process prescription refill requests
- Establish new client charts and perform quality intake audit reviews
- Maintain office and janitorial supplies inventory for agency
- Respond to panic alarm and fire alarm as outlined in risk management guidelines
- Serve as an active participant on one Agency staff committee (full-time employees)
- Provide clerical support, as needed, for various CCYSB programs
Knowledge and Skills
- High school diploma
- One year of similar experience
- Ability to operate computer programs such as Office 365, email, and internet. Previous experience with an electronic health record program preferred (myEvolv)
- Ability to use initiative and judgment in scope of designated responsibilities to ensure that matters requiring attention are appropriately handled or delegated
- Ability to maintain confidentiality
- Ability to effectively communicate with clients, contractors, vendors, supervisors, co-workers, and other persons in writing and by telephone while remaining professional, pleasant, and respectful
- Ability to conduct oneself as a team member through use of collegial words and actions that support co-workers and Carroll County Youth Service Bureau philosophy, mission, and vision
Physical Working Conditions
- This job requires sitting for 80%of the workday; lifting/carrying/moving objects up to 10 pounds; bending or reaching to file and working while standing/moving
- Smoke-free office and property
- Lighted, heated/cooled area typical of an office
- Noise from office equipment including telephone, computer, copier, etc. and from staff interactions
- If working off-site, employee may encounter buildings in the community that may be smoke-filled and non-handicap accessible
Licensing
- ·Valid driver’s license with no more than two points
Training
Must participate and successfully complete a variety of training which may include Infection Control, HIPAA, Corporate Compliance/Ethics, Consumer Rights, First Aid/CPR and other training as requested
Note
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Work Schedule. This is a Full-Time position with the following dedicated schedule:
Monday-Friday. Hours: Mon, Tues, Thurs, Fri: 8:30am-4:30pm, Wed: 12:15pm-8:15pm
EEOC
CCYSB is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
