Description:
Position Details
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Job Title: Part-Time Service Associate
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Location: Roanoke, IN
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Schedule: Approximately 20-25 hours per week
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Hours: M – F 10:00a-2:00p; occasional Saturday rotation 8:00a-12:00p
Position Summary
The Part-Time Service Associate serves as a frontline representative of the branch, providing excellent customer service while processing routine financial transactions with accuracy and efficiency. This role supports day-to-day branch operations by assisting customers with deposits, withdrawals, payments, and account-related questions while following established policies, procedures, and security standards.
Key Responsibilities
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Greet customers promptly and professionally and provide a welcoming branch experience.
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Process deposits, withdrawals, payments, transfers, and check cashing transactions accurately.
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Balance cash drawer and maintain accurate transaction records throughout the workday.
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Verify customer identity and follow all security procedures and internal controls.
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Answer routine account and service questions or direct customers to the appropriate team member.
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Promote awareness of bank products and services by identifying customer needs and making appropriate referrals.
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Assist with branch opening, closing, and daily operational tasks as assigned.
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Maintain confidentiality of customer and bank information.
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Support compliance with all policies, procedures, and applicable regulations.
Requirements:
- High school diploma or equivalent required.
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Strong customer service and communication skills.
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Cash handling, balancing, or retail transaction experience preferred.
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Basic computer and keyboarding skills.
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Ability to work accurately in a fast-paced environment.
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Strong attention to detail, reliability, and professionalism.
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Ability to maintain confidentiality and follow procedures consistently.
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Flexible availability within branch operating hours, including occasional Saturdays
Preferred Qualifications
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Previous teller, banking, cashier, or customer-facing experience.
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Familiarity with branch operations, transaction processing, or financial services.
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Ability to build rapport with customers and identify service opportunities.
