Job Responsibility:
Conduct interactive interviews with applicants to determine their initial eligibility and with recipients to re-determine their eligibility via the CRIS-E system, OBWP system or manually, for all public assistance programs, i.e., General Assistance, ADC, ADC related Medical Programs through office or home interviews (if necessary); and, applies all allowed disregards; processes all reported changes, i.e., address, employment, household composition, etc.
Description of the Job:
- Explain to clients their responsibilities, rights, etc.
- Approve or deny applications (CRIS-E, OBWP, Manual).
- Refer situations of neglect or abused children to the Children Services Board.
- Complete all reports as required by State, County or Agency.
- Complete all matches sent by state for possible referral to fraud unit.
- Refer clients to OBES/JOBS for those who are mandatory or voluntary registrants.
- Cooperate with JOBS when sanctions are needed.
- Complete all JOBS forms related to Income Maintenance.
- Complete all appropriate IV-D forms and referrals.
- Determine non-cooperation with IV-D and apply applicable sanctions.
- Prepare and maintain case records regarding applicant/recipient eligibility and status for ADC, ADC related Medicaid, SNAP, Nursing Home, and Emergency Assistance (PRC).
- Notify investigation unit of all cases where there is a question of fraud or over issuance.
- Prepare appeal summaries and attend state hearings.
- Process corrections in cases identified by quality control.
- Answer routine inquiries either by telephone or correspondence under the unit supervisor’s direction.
- Attend conferences, meetings, workshops, or training (overnight stay may be required on occasion).
These duties stated above are performed in accordance with the appropriate Federal, State and County guidelines for the particular program in addition to internal policies and procedures set forth.
Minimum Qualifications:
- High school graduate or equivalent.
- Knowledge of budgeting, public relations, office practices and procedures, interviewing, income maintenance programs, procedures and regulations.
- Ability to carry out written or oral instructions.
- Ability to deal with problems involving several variables in familiar context.
- Ability to apply principles to solve problems.
- Ability to calculate fractions, decimals and percentages.
- Ability to copy material from one record to another.
- Ability to complete routine forms.
- Ability to sort items into categories according to established methods.
- Ability to gather, collate, and classify information.
- Ability to answer routine inquiries from the public.
- Ability to handle sensitive face-to-face contacts and telephone inquiries with public and governmental officials.
- Ability to establish a good rapport with clients.
- Ability to write routine letters.
- Ability to arrange items in numerical or alphabetical order.
- Ability to work alone or cooperate with co-workers.
- Valid driver’s license.
Preferred Qualifications:
- Erie County residents preferred.
Physical Requirements:
- Alternate frequently between sitting/standing/walking throughout an eight (8) hour workday.
- Lift/carry a minimum of eight (8) pounds.
- Reaching with bilateral upper extremities into/up to/down to various heights.
- Push/pull with twenty (20) pounds of initial force.
- Climb onto stepladder (2 steps).
- Bend/squat/crouch/kneel.
Pay: $23.07 - $24.49 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Loan forgiveness
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
