Oliver Leigh Group is a Headhunting/Recruitment firm searching for a Director of Membership at an exclusive Private Club in the La Jolla, CA area. The Director of Club Membership is a senior leadership role responsible for driving membership growth, enhancing retention, and promoting the Club's reputation. This position requires a dynamic individual with a passion for hospitality, a strategic mindset, and exceptional relationship-building skills. The ideal candidate will be adept at leading membership initiatives, fostering community engagement, and aligning membership strategies with the club’s legacy of excellence.
Job Description
Develops and implements procedures and functions of the membership office and tennis operations. Directs all membership and tennis activities personally or through subordinate staff members. Promotes and follows the Club.'s Signature Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Lead and manage the operations of membership, including but not limited to: boutique, beach, massage, tennis, golf and fitness activity programs to ensure exceptional member experiences and smooth daily operations.
- Lead membership recruitment efforts, including prospecting, outreach, tours, onboarding, and application processing to create a welcoming new member experience.
- Build and maintain strong relationships with current and prospective members, serving as the main contact for membership questions, concerns, and support.
- Develop and implement member retention and engagement strategies, including orientations, welcome events, referrals, and ambassador programs.
- Coordinate private tours, club previews, member events, seasonal programs, and social activities in partnership with other departments and committees.
- Collaborate with departments such as events, golf, racquets, fitness, youth programs, and catering to enhance the overall member experience.
- Maintain accurate membership records, waiting lists, status changes, upgrades, and database reporting.
- Prepare monthly, quarterly, and annual reports on membership activity, engagement, conversions, and trends for leadership and committees.
- Support Membership Committee initiatives, coordinate meetings, and help implement committee and Board decisions.
- Communicate with members and prospects through newsletters, promotional materials, and other membership communications.
- Represent the Club at community and industry events as an ambassador for the Club’s brand, culture, and mission.
- Assist with membership budgeting, expense tracking, strategic planning, and special projects as assigned.
- Monitor member feedback, industry trends, and local market activity to improve membership growth and member satisfaction.
Minimum Qualifications
- Bachelor’s degree in Hospitality, Sales, Marketing, or a related field, or equivalent experience.
- Minimum of 5 years’ experience in membership sales or luxury service environments, preferably within a private club or resort setting.
- Proven success in lead generation, sales conversion, and relationship management.
- Excellent interpersonal and communication skills, with a warm and polished demeanor.
- Proficiency with CRM systems, marketing platforms, and Microsoft Office Suite.
- Strong organizational skills, attention to detail, and comfort working in a fast-paced, people-facing environment.
Physical Requirements
- Flexibility to work evenings, weekends, and occasional holidays in support of events and tours.
- Ability to stand or walk for extended periods during tours, events, or new member functions
Job Type: Full-time
Pay: $175,000.00 - $200,000.00 per year
Work Location: In person
