The Service Manager is a hands-on leadership role responsible for overseeing daily front-of-house operations and ensuring an exceptional guest experience. This role requires a strong hospitality background, calm leadership under pressure, and a passion for service, and teamwork. This role reports to the General Manager, a highly experienced hospitality professional.
Key Responsibilities
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Oversee daily floor operations during service, ensuring smooth, efficient, and polished execution
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Lead, coach, and motivate front-of-house staff including servers, bartenders, hosts, and support staff
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Maintain high standards of service, presentation, and guest engagement at all times
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Act as the primary point of contact for guests during service, resolving concerns professionally and promptly
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Coordinate closely with the kitchen and bar teams to ensure seamless communication and timing
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Manage table flow, reservations, walk-ins, and seating to maximize guest satisfaction and revenue
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Monitor staff performance, provide real-time feedback, and support training and onboarding
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Enforce company policies, service standards, and health & safety regulations
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Assist with opening and closing duties, including cash handling and end-of-shift reporting
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Support special events, private parties, and high-volume service periods
Qualifications & Skills
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1+ years of floor management or supervisory experience in a hospitality driven venue
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Strong leadership, communication, and problem-solving skills
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Ability to remain composed and professional in fast-paced, high-pressure environments
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Exceptional guest service mindset with attention to detail
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Experience with POS and reservation systems preferred
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Ability to stand and move for extended periods
What We Offer
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Competitive compensation
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Health Benefits
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Matching 401k (after 1 year of employment)
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Supportive, team-oriented work environment
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Growth opportunities in a growing company
Employment Type(s): Full-time
Summer Shack Cambridge
149 Alewife Parkway
Cambridge, MA 02140
