Toyota of Glendale is looking to add a
Sales Business Development Center (BDC) Representative
The Sales Business Development Center (BDC) Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Sales department.
In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
Responsibilities
- Follow up with customers indicating purchasing interest through our website.
- Follow up with prospective customers and return email / voicemail.
- Support on-line customers by setting appointments.
- Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
- Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
- Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
- Establish personal goals that are consistent with the dealerships’ standards of productivity, and devise a strategy to meet those goals.
- Receive all inbound sales calls and Coordinate schedules of salespeople and sales appointments.
- Commit to becoming an expert and gain in-depth knowledge of vehicles and technology.
- Follow up with existing customers to confirm their satisfaction and generate leads.
- Provide sales management information by completion reports.
- Attend sales meetings and training sessions as required.
- Follow all company policies and procedures.
- Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
Qualifications
- No Experience required (sales experience preferred).
- 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc) a PLUS!
- Automotive experience a PLUS!
- Must be able to work nights and weekends.
- Must be engaging, inquisitive, curious with a non-aggressive/always willing to help attitude.
- Internet Sales experience a PLUS!
- Excellent writing and typing skills.
- Must have the drive, passion and confidence to be successful.
- A desire and ability to work in a performance and process driven environment.
- Excellent customer satisfaction skills.
- Strong organizational and time management.
If you are interested, please apply on our Company Website, or refer a qualified friend!
Job Type: Full-time
Pay: $35,152.00 - $39,520.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- Vision insurance
Experience:
- Over the phone customer service or Sales: 1 year (Preferred)
- Inside sales, or telemarketing: 1 year (Preferred)
- Automotive: 1 year (Preferred)
- Internet sales: 1 year (Preferred)
Work Location: In person
