- Own a portfolio of existing clients to drive renewals and organic expansion within a defined solution set, ensuring strong customer health and predictable revenue retention.
- Develop and manage all phases of the existing client lifecycle, including renewal execution, forecasting, risk identification, and close planning.
- Identify and drive organic upsell opportunities within current solutions (users, modules, and service extensions).
- Maintain accurate and up-to-date account plans, including key stakeholders, solution footprint, and expansion pipeline.
- Partner with Delivery and Pre-Sales teams to ensure strong customer adoption, satisfaction, and long-term value realization.
- Proactively surface risks related to renewals, delivery, or customer satisfaction and drive resolution across internal teams.
- Maintain disciplined pipeline management and forecast accuracy within CRM systems.
- Contribute to predictable revenue retention through strong execution and proactive account management.
You're great at…
- Managing a high-volume portfolio of small to mid-tier accounts with strong attention to detail.
- Executing structured sales plays with discipline and consistency.
- Building and maintaining strong client relationships focused on retention and incremental growth.
- Identifying expansion opportunities within existing accounts and converting them into revenue.
- Collaborating cross-functionally to ensure customer health.
- Maintaining accurate forecasting, pipeline hygiene, and account documentation.
- Proactively identifying risks and driving resolution.
- Operating effectively within established processes and frameworks.
- Staying updated on the latest trends, advancements, and competitive landscape within both the Microsoft ecosystem and industry
Sound interesting? If so, you'll have…
- 2+ years of experience in cross-selling and upselling Microsoft Business Applications and/or Cloud or related services
- Experience managing renewals and expansion opportunities within existing clients.
- Experience managing pipeline, forecasting, and CRM accuracy.
- Excellent communication, negotiation, and interpersonal skills
- Direct experience, with the ability to understand and articulate clients' unique business challenges and propose relevant solutions
- Detail-oriented with strong organizational and time-management skills
- Ability to thrive in a dynamic and entrepreneurial environment and to work with a team
The Perks
We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you'll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.
Check out the reasons why people love to work for us or browse more opportunities on our careers page!
HSO is an Equal Opportunity Employer.
