Are you excited about building the tools and experiences that make Amazon's customer data usable by everyone — from engineering teams to customers themselves? Customer360 is Amazon's central customer memory system, standardizing behavioral and profile data from across Stores, Prime Video, Music, Kindle, Audible, Alexa, and other Amazon surfaces.
C360 Discovery owns the customer-facing side of that platform: the console and self-service tools that let any team at Amazon adopt C360 in minutes, and About You lets customers see and manage what Amazon knows about them. We're looking for a Software Development Engineer to drive C360 onboarding via a self-service, console-driven experience, build simulation and prototyping tools so teams can preview their personalized CX before writing integration code, and shape the customer-facing front door to every customer's data.
Key job responsibilities
Design, build, and operate the C360 Console — a widely-used internal tool teams rely on to explore, integrate with, and manage customer data
Build self-service onboarding flows that let client teams adopt C360 in minutes, comparable to a modern AWS console experience
Create simulation and prototyping tools so teams can preview their personalized customer experience before they integrate
Develop customer-facing experiences that let Amazon customers see, understand, and manage their own data
Partner with 100+ teams across Amazon to accelerate adoption of the C360 platform
Own features end to end — design, implementation, worldwide launch, and operations — including on-call for customer-facing and Tier 1 surfaces
A day in the life
You might start your morning reviewing feedback from a team that just onboarded through the self-service console, then pick up a design for a simulation feature that lets teams preview their personalized experience before integrating. After lunch, you review a teammate's pull request on the customer-facing data portal and pair on a tricky UX flow. Later you sync with a partner team eager to adopt C360, walking them through the console and unblocking their integration. Before wrapping up, you push a fix for a console bug and update docs so the next team has a smoother path.
About the team
C360 Discovery is one of the three pillars of Amazon's Customer360 platform, and we own its customer-facing side, both internal and external. Our mission is to make C360 discoverable for every team at Amazon and every Amazon customer. We build the console and self-service tools that turn a complex platform integration into a few clicks, and About You, the experiences that let customers see and manage what Amazon knows about them. We're a high-ownership team within Amazon Personalization that values pragmatic engineering, great developer and customer experience, and a collaborative culture where everyone shapes the product.
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 1+ years of software development engineer or related occupational experience
- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
- 1+ years of Object Oriented Design experience
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
- Experience programming with at least one software programming language
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually
