Work Style: Onsite
Location: St Agustine, FL
FTE: Full-Time (1.0 FTE)
- Schedule: Monday – Friday
Provides advanced technical support by troubleshooting and resolving hardware, software, and system issues to ensure reliable end-user operations. Diagnoses technical problems through direct user interaction, manages incident tickets, and escalates complex issues when appropriate. Evaluates IT infrastructure, recommends system improvements, and promotes best practices for technology use and security. Supports and mentors junior team members while delivering timely, effective solutions that enhance user productivity and maintain a stable, secure IT environment.
