Front Desk Receptionist – Medical Spa & Hair Salon
Location: Plantation, FL
About the Role
We are looking for an energetic, highly organized, and customer-focused Front Desk Receptionist to join our growing medical spa and hair salon. This is a fast-paced, multitasking environment where no two days are the same. The ideal candidate is professional, polished, detail-oriented, and enjoys providing exceptional customer service while supporting a busy team.
Strong Zenoti knowledge and the ability to work efficiently within the system is one of the most important requirements for this position. The ideal candidate should be comfortable managing appointments, schedules, client profiles, notes, reports, and daily operations through Zenoti while maintaining accuracy and organization.
Responsibilities
Client Care & Reception
- Greet clients with a warm, professional attitude.
- Answer phones, emails, text messages, and online inquiries.
- Check clients in and out while providing an exceptional guest experience.
- Process payments, memberships, gift cards, and gratuities.
- Explain services, packages, memberships, and current promotions.
- Recommend services, retail products, and upgrades when appropriate.
- Rebook appointments and follow up on cancellations and no-shows.
Scheduling & Zenoti Management
- Efficiently manage daily appointments and provider schedules in Zenoti.
- Maintain accurate client profiles, appointment details, notes, and records.
- Prevent scheduling errors, overbooking, and gaps in provider schedules.
- Update availability and assist with schedule adjustments.
- Utilize Zenoti reports and tools to support daily operations.
Daily Operations & Administrative Support
- Complete opening and closing procedures.
- Ensure the reception area, treatment rooms, and salon stations are clean, organized, and fully stocked.
- Monitor inventory and restock retail and front desk supplies.
- Support estheticians, stylists, and management throughout the day.
- Assist with marketing promotions, special events, and maintaining positive client relationships.
- Help maintain organized office records and daily operations.
Qualifications
- Previous receptionist, salon, medical spa, or customer service experience preferred.
- Strong Zenoti experience is highly preferred and considered a major requirement.
- Excellent communication, organization, and time-management skills.
- Strong computer skills and ability to learn new systems quickly.
- Ability to multitask and stay organized in a fast-paced environment.
- Professional appearance with a positive, client-focused attitude.
- Reliable, punctual, and dependable.
- Flexible schedule, including evenings and weekends as needed.
We're Looking For Someone Who Is:
- Professional, polished, and dressed to impress.
- A quick learner who adapts easily to new systems and procedures.
- Efficient, organized, and detail-oriented.
- Positive, dependable, and solution-oriented.
- Comfortable working independently and as part of a team.
- Excited to grow with a rapidly expanding company.
If you enjoy creating exceptional client experiences, and thrive in a busy professional environment, we would love to hear from you!
Pay: From $16.00 per hour
Work Location: In person
