Our client, a semiconductor manufacturing company is looking for a field service engineer for the multiple locations.
Job Description:
- Receives service calls from customer. Determines customer need or problem and responds accordingly.
- Helping a tool installation at customer site with Engineers
- Supporting a software cording and modification for software engineers
- May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company’s products at customer site.
- Performs preventative maintenance on Company products.
- Establishes and manages a local maintenance service structure.
- Inspects and evaluates customer usage of Company products.
- Provides training to customers in usage and maintenance of Company products.
- Provides application support on Company products to customer.
- Provides training to other Company field service engineers as needed.
- Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner.
- Receives follow-up and additional training on Company products in Japan.
- Effectively communicates with Japan headquarters’ engineers regarding the product applications, technical issues, etc.
Qualifications:
- Japanese skill is required.
- Degree in Electrical Engineering, Mechanical Engineering or equivalent combination of education and experience.
- Received previous work experience in a similar position
- Use of hand tools, electronic diagnostic equipment, test fixtures equipment.
- General office equipment including phones, personal computer, email, fax, copier and includes pager and mobile phone.
- Software includes the use of Windows operating system & MS Office.
Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Work Location: In person
