Job Description:
The State Procurement Agency Administrator will play a key role in supporting procurement processes by performing critical administrative tasks and providing resolution support. Key responsibilities include:
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Conducting basic contract reviews to identify and address Personally Identifiable Information (PII) concerns.
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Preparing and posting contracts, requests for quotes (RFQs), and related documentation to online platforms in accordance with agency standards.
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Handling support tickets and phone calls to assess, research, and resolve issues or inquiries raised by requestors.
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Collaborating with requestors to provide guidance and resolution for procurement-related tasks or challenges.
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Maintaining organized records and ensuring compliance with relevant policies, procedures, and timelines.
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Providing excellent customer service and ensuring clear communication with internal and external stakeholders.
Skill Requirements:
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Attention to Detail: Strong focus on accuracy, particularly when reviewing contracts for PII or other sensitive information.
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Procurement Knowledge: Familiarity with procurement processes, contract management, and public sector regulations is highly desirable.
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Problem-Solving Skills: Ability to assess issues, conduct research, and develop practical solutions.
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Technical Proficiency: Comfortable using online platforms to post contracts and handle documentation; familiarity with relevant software/tools is a plus.
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Communication Skills: Excellent verbal and written communication abilities to assist requestors effectively and professionally.
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Organizational Skills: Ability to manage multiple tasks and prioritize effectively to meet deadlines.
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Customer Service Orientation: Commitment to providing high-quality support and assistance to stakeholders.
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Legal Awareness: Basic understanding of PII and how to manage sensitive information in compliance with legal and organizational guidelines.
Preferred Qualifications:
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Previous experience in procurement, contract management, or a related field.
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Knowledge of state procurement policies and procedures.
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Experience in ticketing systems or customer service platforms.
