The Guest Representative is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. The individual is also responsible for all reservation and inquiry calls during their shift. They are expected to actively develop superior service skills in working with clients, guests, and co-workers.
This position could be full-time or part-time. All full-time positions are benefit eligible. This position must be flexible to work variable days of the week to include weekends and holidays based on business needs.
Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
This position will be located at a hotel and primarily work behind a desk and in public spaces.
The physical demands described here are representative of those that must be met by an employee with or without accommodation to successfully perform the essential functions of this job.
Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear. Up to 8 hours.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Reasonable Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.
No travel is expected for this position. Travel for annual training and conferences may be required.
Required Education and Experience
Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.
Lexima participates in E-Verify for every employee.
Lexima is proud to be an equal opportunity employer and prohibits discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
