Position Overview
Injury Bridge is growing — and we are adding Case Status Agents to our Revenue Cycle team. This role sits within one of three specialized sub-departments inside Revenue Cycle and serves as a critical link in the recovery pipeline.The Case Status Agent is the department's eyes and ears on the legal side of every case. You will maintain real-time awareness of each file's status, identify what stage it is in, and ensure it is routed to the right internal team at the right time. Think of this role as mid-case triage: you are always one step ahead, anticipating what each file needs next and making sure nothing slips through the cracks.This role directly feeds Accounts Receivable and Collections. By maintaining accurate, up-to-date case information and ensuring timely internal handoffs, you are responsible for enabling payment recovery on 100% of cases where a recovery has been reached.This is an active, communication-driven role. You will be on the phone and in email correspondence daily — following up with law firms, gathering status updates, and routing cases internally. If you thrive on staying organized, being proactive, and keeping things moving, this role is for you.
Key Responsibilities:
Case Status Monitoring
- Maintain an active, up-to-date understanding of every assigned file's legal status.
- Conduct regular outreach to law firms and legal partners via phone and email to obtain status updates.
- Track key case milestones (withdrawal, settlement, disbursement, etc.) and log all updates accurately.
- Identify files that are stalled or require action and escalate appropriately.
- Ensure no file goes dormant without a clear next step or responsible owner.
Internal Triage & Case Routing
- Assess each file's current stage and determine which internal department should receive it next.
- Route cases to the appropriate team (e.g., Negotiations, Withdrawal Department) in a timely and accurate manner.
- Serve as the handoff point between the legal-status phase and internal payment processing.
- Communicate clearly with receiving departments to ensure smooth transitions and no information gaps.
- Confirm the receiving team has everything they need to proceed before closing out the handoff.
Communication & Relationship Management
- Conduct proactive outreach to law firms and legal contacts to gather case updates and confirm timelines.
- Maintain professional, consistent communication via phone and email on a daily basis.
- Build reliable working relationships with external legal partners to facilitate smooth information flow.
- Represent Injury Bridge professionally and with a solutions-oriented approach in every interaction.
What We're Looking For:
- Highly organized — you manage a high volume of files without letting anything fall through
- Proactive communicator — you follow up without being asked and keep everyone informed
- Detail-oriented — you notice when something is missing or off, and you take action
- Process-minded — you understand your role in a larger pipeline and own your piece of it
- Calm under pressure — you handle a busy workload with consistency and professionalism
- Collaborative — you work well across departments and communicate clearly with internal teams
- Accountable — you take ownership of your files and your outcomes
Requirements
- 1+ year of experience in medical billing, legal case management, accounts receivable, personal injury, or a related field (preferred)
- Strong verbal and written communication skills — comfortable on the phone and in email daily
- Experience working with law firms, legal staff, or healthcare preferred
- Bilingual (English & Spanish) preferred
- Proficiency in Microsoft 365; ability to learn case management systems quickly
- Strong time management and prioritization skills across a high-volume caseload
- Knowledge of HIPAA regulations and experience handling sensitive patient information
- Ability to work independently and meet performance expectations
Salary:
40,000 - 45,000 Salary range Monthly bonus opportunity
Benefits:
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Language:
Ability to Commute:
- Sandy Springs, GA 30342 (Required)
Work Location: In person
