About this Job
We are an e-commerce store providing affordable dental health products online. The store is operated by a small, friendly, family owned business that has been doing business in North County for over 15 years.
This is an opportunity to join a growing e-commerce business and a tight-knit team. We value a great attitude and a strong work ethic when searching for the right candidate. We’re looking for someone who’s empathetic, detail oriented, and tech savvy to grow with our company.
Who would be a good fit for this job?
- You want an in-the-office, full-time role (9AM-5PM Monday through Friday)
- You have experience leading a customer facing team and you thrive on delivering great customer experiences
- You're a process thinker who’s organized, detail-oriented, and always looking for a better way
- You are a quick study with technology and interested in working in an e-commerce business
- You are a fan of working in a small, friendly, family business, with great co-workers who care, rather than a big corporation
What do the day-to-day responsibilities look like?
- Overseeing the customer service team to effectively deliver a five star customer experience, even when order volume spikes or someone’s out sick.
- Answering customer service emails and phone calls; handling escalations from the customer service team
- Processing, shipping, and record keeping for customer orders: attention to detail is very important. Apply to this job by including "detail oriented" in your application.
- Hiring, documentation, and training for the customer service team
- Running a tight operation, from managing inventory and supply orders, to reporting and office administration
Your mission is to lead the customer service team and deliver exceptional customer service to our customers. You will exercise your leadership skills and manage a team of customer service champions.
Pay and Benefits
- $32 to $35/hr, equivalent to $63,000 to $68,000 per year
- Health, dental, and vision insurance benefits
- Paid time off and paid sick leave
If you have great customer service management experience and desire a higher wage, please let us know and we'll see if we can match it.
Apply Now
To apply, reply to this posting with the following:
- Your RESUME in PDF format
- A short paragraph about your relevant experience (3-5 sentences MAX).
- Please also include your your commute time to 111 N Twin Oaks Valley Rd, San Marcos, CA.
Job Type: Full-time
Pay: $32.00 - $35.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Please tell us in a few sentences why you're a good fit for this role. Please note: we're hiring LOCAL candidates ONLY.
Work Location: In person
