Customer Care Specialist – Lilian, AL
U.S. Installation Group (USIG) has been an exclusive provider of Installation and Renovation Services for the nation’s largest home improvement retailer for over thirty years. We are currently seeking a Customer Care Specialist for our Lilian, AL location.
⭐ Key Responsibilities
- Customer Relationship Management — Build rapport and trust with customers and partners over the phone.
- Customer Satisfaction Support — Deliver premier service with a can‑do attitude and willingness to help.
- Issue Resolution — Address customer concerns professionally and confidently.
- Problem Solving — Provide answers or locate solutions to customer questions and issues.
- Data Entry — Enter job summaries, purchase order details, and track delayed purchase orders.
- Technician Tracking — Monitor technician activity and job progress.
- Documentation & Communication — Enter notes and send follow‑up emails as needed.
- Light Warehouse Duties — Assist with basic warehouse tasks, including organizing materials and staging orders.
- Forklift Operation — Operate a forklift safely as part of warehouse responsibilities.
✅ Job Requirements/Compensation
- Strong Phone Presence with the ability to resolve customer issues.
- Customer Service Experience required.
- Ability to pass a criminal background check.
- Bilingual Spanish is a major plus.
- Ability to Lift 50 lbs. for warehouse tasks.
- Forklift Experience preferred; training may be provided.
- Must be able to pass a background check
- Must have a valid driver's license and reliable transportation
- The work schedule will be Monday through Friday 7 am to 4PM Saturdays as needed
- The position pays $16.00 hourly
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Application Question(s):
- Can you pass a Background check?
Work Location: In person
