Reports To: General Manager
Job Summary:
The Front of the House (FOH) Manager will oversee and manage the daily operations of the restaurant.
Supervisory Responsibilities:
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Hires and trains restaurant staff.
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Organizes and oversees the staff schedules.
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Conducts performance evaluations that are timely and constructive.
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Handles discipline and termination of employees in accordance with restaurant policy.
Duties/Responsibilities:
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Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
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Ensures customer satisfaction with all aspects of the restaurant and dining experience.
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Handles customer complaints, resolving issues in a diplomatic and courteous manner.
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Ensures compliance with alcoholic beverage regulations.
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Estimates food and beverage costs.
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Manages bar inventory and purchases liquor and supplies.
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Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
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Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
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Maintains sales records and tracks cash receipts.
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Prepares and submits operations reports and other documentation requested by the General Manager.
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Handles adjustments/discounts on checks within the POS.
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Works with the hostess over floor plan and open tables.
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Support hostess when busy.
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Open dining room area such as (TVS, PATIO, BAR BOOKS, TABLE SETTINGS, MUSIC, LIGHTS, FLOOR PLANS)
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Be a part of FOH meetings.
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Support marketing materials for bar items- specials, featured cocktails.
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Performs other duties as assigned.
Required Skills/Abilities:
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Strong supervisory and leadership skills.
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Excellent interpersonal skills with a focus on customer service.
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Excellent time management skills.
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Excellent organizational skills and attention to detail.
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Familiarity with food handling, safety, and other restaurant guidelines.
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Proficient with Microsoft Office Suite or related software.
Education and Experience:
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High school diploma or equivalent required.
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Previous restaurant experience required; management experience preferred.
Physical Requirements:
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Ability to traverse all parts of the restaurant quickly.
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Prolonged periods sitting at a desk and working on a computer.
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Must be able to lift 25 pounds at times.
