Overview
We are seeking a friendly, organized, and customer-focused Receptionist (First Impressions Specialist) to join our team at Santa's Lights & Dunzo Gutters. In this role, you will serve as the first point of contact for our customers, creating an exceptional experience from the very first phone call. You will be responsible for answering incoming calls, following up with customers, making outbound calls, scheduling jobs for installation crews, and keeping the office running smoothly through a variety of administrative and clerical tasks. This position is perfect for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in staying organized while delivering outstanding customer service.
Duties
- Answer incoming customer calls in a professional, friendly, and timely manner
- Make outbound calls to prospective and existing customers regarding estimates, scheduling, service updates, and follow-ups
- Confirm appointments and communicate schedule changes with customers as needed
- Maintain accurate customer records, job notes, and scheduling information within company software
- Respond to customer inquiries via phone, email, and text while providing exceptional customer service
- Schedule jobs for install crews and coordinate daily routes
- Assist with preparing paperwork, filing documents, and organizing office records
- Help maintain a clean, organized, and welcoming office environment
Skills
- Excellent verbal and written communication skills with a professional and friendly phone presence
- Strong customer service skills with the ability to build rapport and resolve customer concerns and provide relevant information
- Exceptional organizational and time management abilities in a fast-paced environment
- Experience scheduling appointments and managing multiple priorities simultaneously
- Proficiency with Microsoft Office and computer-based scheduling or CRM software
- Strong attention to detail and accuracy when entering customer information and managing calendars
- Ability to multitask while maintaining a positive attitude under pressure
- Self-motivated, dependable, and capable of working independently as well as part of a team
- Previous receptionist, administrative assistant, customer service, or office management experience is preferred but not required
- Bilingual (English/Spanish) is a plus, but not required
- Valid driver's license and reliable transportation are required
This role is perfect for an energetic, detail-oriented individual who enjoys helping customers and keeping operations running smoothly. If you thrive in a collaborative environment where your organization, communication, and customer service skills make a real impact, we'd love to have you join the team at Santa's Lights & Dunzo Gutters!
Pay: $22.50 - $27.50 per hour
Work Location: In person
