Position: Front Desk / Office Assistant
Location: Albany, NY
Job Type: 25–30 hours per week initially, with potential for growth
American Energy Care (AEC) and AEC Solar have been leaders in Smart Buildings, Energy Efficiency, Solar, and Renewable Energy solutions for over 30 years.
We partner with top industry innovators to deliver affordable, efficient, and sustainable solutions. AEC is deeply embedded in our community and committed to delivering projects that are functional, cost-effective, and designed with pride.
AEC Solar is seeking a friendly, organized Front Desk / Office Assistant to be the first point of contact for our customers. This role is responsible for answering phones, greeting customers, directing inquiries, coordinating communication between departments, and helping keep our office running smoothly.
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Serve as the first point of contact for customers by answering and directing incoming phone calls.
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Greet visitors and provide a welcoming, professional experience.
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Monitor and respond to customer inquiries.
- Help customers find answers and connect them with the appropriate team member.
- Maintain customer records and communication logs.
- Ensure customers receive timely updates throughout their project experience.
- Provide administrative support and assist with general office operations as needed.
- Help maintain the copy room, kitchen, and office supply areas.
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Strong customer service and phone communication skills
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Excellent organizational and follow-up abilities
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Ability to manage multiple requests and shifting priorities throughout the day
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Professional demeanor and positive attitude
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Strong attention to detail
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Ability to work independently and take initiative
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Comfortable working in a fast-paced environment with frequent interruptions
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Ability to remain calm and professional when handling challenging customer situations
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Ability to receive direction from multiple team members and adapt to changing business needs
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Proficiency with Microsoft Office and general computer applications
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Previous customer service, administrative, scheduling, dispatching, or office experience preferred
We're looking for someone who is dependable, resourceful, and thrives in a busy office environment. The right candidate will have strong communication skills, a customer-first mindset, and the ability to stay organized while balancing multiple priorities and requests.
Experience: 2+ years
Compensation: Hourly, paid bi-weekly
Pay Range: $20–$24/hour (based on experience)
Career growth opportunities for high performers.
Locally owned, nationally supported company.
Competitive hourly pay and a collaborative, family-oriented culture.
Be part of a FUN, PROUD, WINNING, COMPETITIVE TEAM!
