A/R Specialist – Customer On-Boarding & Collections
Employer: Atlantic Corporation of Wilmington, Inc.
Location: Wilmington, NC (100% in office)
Job Type: Full-time · Eligible for full benefits
Compensation: Competitive; commensurate with experience
Role Summary
This is a hands-on A/R position in a high-volume distribution environment with a primary focus on customer account setup and master data integrity. The specialist will onboard new customers from initial credit application through ERP record creation, manage billing portal submissions across multiple e-procurement platforms, and serve as the operational backbone for a clean, accurate customer master. In addition, the role carries meaningful collections responsibility: managing a portfolio of accounts, contacting customers on past-due balances and partnering with Sales and Customer Service to resolve billing issues before they escalate. The right candidate may come from either a setup/credit operations background or a B2B collections background. Either path is a strong foundation for this role.
Core Responsibilities
Customer Setup & Master Data
- Set up new-customer credit files: gather credit applications, tax certificates, banking details, trade references, and bureau reports; assemble complete packets so credit terms can be issued promptly.
- Track prospective customers through the approval process: monitor assignment status, flag missing documents, and follow up with Sales until approval is complete.
- Submit billing documents to customer portals: upload invoices, shipping documents, PO confirmations, and related files into Ariba, Coupa, SAP, and other e-procurement systems; resolve any rejections.
- Maintain customer master data in ERP: create new records, update existing accounts, and sustain greater than 98% data accuracy across the customer file.
Collections & Account Health
- Contact customers directly on past-due invoices: send statements, document all correspondence, and log promise-to-pay commitments.
- Build and maintain working relationships with customer A/P contacts to support ongoing collection efforts without damaging the commercial relationship.
- Escalate unresolved delinquencies and credit-hold disputes to the Credit Manager with complete documentation.
Process & Administration
- Manage a high volume of accounts simultaneously with precision and current documentation.
- Keep account notes organized for team continuity and supervisory visibility.
- Identify process inefficiencies and recommend improvements to the Credit Manager.
Qualifications
Required
- Experience in commercial A/R, credit operations, or B2B collections.
- Proficiency in Microsoft Excel.
- Experience with customer onboarding, account documentation, or credit file management.
- Strong written and verbal communication skills.
- Meticulous attention to detail and ability to manage multiple competing deadlines.
- Ability to work independently with minimal supervision.
Preferred
- Experience with ERP systems (Atlantic uses Infor A+; specific platform experience is not required).
- Experience submitting to customer billing portals such as Ariba, Coupa, or SAP.
- Multi-year B2B collections experience with direct customer contact on past-due accounts.
- Distribution or manufacturing industry background.
- Experience training, mentoring, or informally leading other team members.
What the Right Candidate Looks Like
The ideal candidate has done this work before in a B2B environment. They bring a natural feel for keeping customer records clean and an instinct for following up without being reminded. Whether their background leans toward setup and data operations or toward active collections, they understand the full receivables cycle and can do real work across both functions from day one.
They are organized under pressure, capable of managing a large book of accounts without constant direction, and persistent on collections without damaging the customer relationship. They keep clean notes, speak up when they see a better way to do something, and take ownership of their portfolio.
Why Atlantic
Atlantic Packaging is a family-owned industry leader founded in 1946 and celebrating 80 years in business in 2026. We work with 70% of Fortune 100 companies and maintain an average client relationship of 10 years. We offer a comprehensive benefits package including health, dental, vision, life, disability, 401(k) with company match, paid time off, and more, in a culture that values collaboration, accountability, and sustainable growth. Learn more about our people, values, and culture at atlanticpkg.com.
Atlantic Corporation of Wilmington, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Ability to Commute:
- Wilmington, NC 28405 (Required)
Ability to Relocate:
- Wilmington, NC 28405: Relocate before starting work (Required)
Work Location: In person
