Dispatcher/Customer Service Representative
Location: Tempe, Arizona
Position Type: Part-Time or Full-Time
Pay Range: $18.00 - $22.00 per hour
Shift's Available:
- 6:00am-2:00pm
- 8:30am-4:30pm
- 11:00am-6:00pm
**Prior Dispatch/Customer service experience is a must, any applications without this experience listed will not be considered.**
Position Summary
Apache Med is seeking a reliable, detail-oriented Dispatcher to join our operations team. The Dispatcher plays a critical role in coordinating transportation services, communicating with drivers, monitoring schedules, and ensuring excellent customer service. This position requires strong multitasking abilities, problem-solving skills, and the ability to remain calm in a fast-paced environment.
Essential Duties & Responsibilities
- Schedule and dispatch drivers for medical transportation, taxi, and student transportation services.
- Monitor driver locations and trip status throughout the day.
- Communicate with drivers regarding route changes, delays, and service updates.
- Answer incoming calls from clients, facilities, schools, and healthcare providers.
- Coordinate same-day transportation requests and schedule modifications.
- Verify trip information for accuracy and completeness.
- Document incidents, service concerns, and operational issues.
- Maintain accurate records within dispatch and scheduling software.
- Provide excellent customer service while resolving transportation concerns.
- Work closely with management to ensure operational efficiency and service quality.
Qualifications
- High school diploma or equivalent required.
- Previous dispatch, transportation, logistics, customer service, or call center experience required.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Ability to work independently and as part of a team.
- Proficient with computers, Microsoft Office, Excel and scheduling software.
- Ability to remain professional and composed in high-volume situations.
- Must have clean background/ Level 1 Finger print card will be required
Skills & Competencies
- Strong attention to detail
- Effective problem-solving skills
- Time management and prioritization
- Customer service orientation
- Ability to work in a fast-paced environment
- Dependability and punctuality
- Professional phone etiquette
Work Schedule
- Part-time and full-time positions available
- Morning, afternoon, evening, and weekend shifts may be available
- Flexible scheduling based on operational needs
Benefits (Full-Time Employees)
- Competitive hourly pay
- Paid training
- Opportunities for advancement
- Supportive team environment
- Paid time off (if applicable)
How to Apply
If you are dependable, organized, and enjoy working in a fast-paced transportation environment, we encourage you to apply and become part of our growing team.
Pay: $18.00 - $22.00 per hour
- Job Type: Part-Time / Full-Time
Pay: $18.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
