SUBSIDIARY: Health Promotion Council (HPC)
ROLE TYPE: Full-Time
JOB OVERVIEW:
The Community Health Worker/Parent Educator (CHW/PE) plays a dual role in supporting families with young children to build strong, stable, and nurturing relationships. The CHW/PE provides direct case management and resource navigation for caregivers, facilitates parenting education classes (in-person and virtually), and works collaboratively with the Learning Inspiring Families Together (LIFT) and the Relationships in the Mix (REMix) teams to promote child development, family well-being, and access to community resources. This position requires strong communication skills, cultural humility, and a passion for helping families thrive.
REPORTS TO: Program Manager
LOCATION: 1500 Market Street; some travel required throughout Philadelphia
SCHEDULE: Availability during daytime and some evening and weekend hours required
RESPONSIBILITIES:
- Provide ongoing parenting skills education groups for couples and co-parents at various community-based sites, using established curricula.
- Provide individualized case management to enrolled caregivers, including goal setting, regular check-ins (in-person, by phone, or virtually), and referrals to services such as healthcare, housing, mental health, food assistance, and early education.
- Conduct intake and social determinants of health (SDOH) screenings with new participants; help create and monitor family goal plans.
- Facilitate or co-facilitate evidence-informed parenting education classes, both in-person and virtually, using the LIFT/ (REMix) curriculum and approved materials.
- Support caregivers in developing skills in communication, emotional regulation, conflict resolution, positive discipline, and understanding child development.
- Track participant progress, attendance, and goal achievement; maintain accurate and timely records in the program database (e.g., Apricot).
- Distribute and collect pre- and post-program surveys, satisfaction surveys, and event feedback.
- Collaborate with early learning specialists and community partners to connect families with early learning events and resources.
- Assist with tracking participant progress to ensure course completion.
- Assist in identifying, recruiting, and engaging clients for the program.
- Complete program reports and other written documentation as required.
- Utilize a variety of contact methods to reach participants.
- Participate in regular supervision, case conferences, trainings, and weekly team meetings.
- Work with the program team to assist in the delivery of other program activities.
- Complete program reports and other written documentation as required.
- Identify and execute ongoing outreach to community organizations and businesses in targeted communities.
SKILLS:
- Excellent oral communication skills
- Proficiency with Microsoft Office and web-based data collection applications
- Ability to engage underserved and hard-to-reach populations
- Ability to facilitate group classes and work one-on-one with participants
- Strong organizational skills, including the ability to prioritize multiple assignments
- Knowledge of issues related to child development, family life skills, child abuse prevention, trauma-informed care, healthy relationships, and healthy parenting
- Bilingual abilities (English/Spanish or other) preferred but not required
- Lived experience as a parent or caregiver is highly valued
- Knowledge of community resources and social service systems in Philadelphia
- Knowledge of positive parenting principles and practices
- Comfortable working with adults in low-income communities
- Strong interpersonal, listening, and communication skills
EDUCATION: High school diploma or equivalent required
EXPERIENCE:
- At least one year of relevant experience in case management, health education, parent education, or community outreach
- Experience with clients who may struggle with substance abuse, mental health challenges, barriers to employment, and/or have been justice-involved
- Strong experience with adult education and/or group facilitation
PHMC is an Equal Opportunity and E-Verify Employer.
Required
Preferred
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Active Listening
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Verbal Communication
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Customer Service
Preferred
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Thought Provoking: Capable of making others think deeply on a subject
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Innovative: Consistently introduces new ideas and demonstrates original thinking
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Leader: Inspires teammates to follow them
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
