Our company is seeking a highly organized and customer-focused Inside Sales Representative to join our growing team. This role is ideal for someone who thrives in a fast-paced B2B environment, enjoys multitasking, and is committed to delivering exceptional customer service.
You will manage customer accounts, process orders, prepare quotations, answer product inquiries, and work closely with our warehouse and operations teams to ensure accurate and timely order fulfillment.
Responsibilities
- Manage assigned customer accounts and build long-term relationships
- Process purchase orders accurately and efficiently
- Prepare and follow up on customer quotations
- Respond to product, pricing, inventory, and order status inquiries
- Coordinate with warehouse and operations to ensure accurate order fulfillment
- Resolve customer issues professionally and promptly
- Maintain accurate customer records and order documentation
- Prioritize multiple tasks while meeting deadlines
- Follow company procedures and maintain a high level of accuracy
Required Qualifications
- Minimum 2 years of inside sales, customer service, or order processing experience
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities
- High attention to detail and accuracy
- Ability to work independently and as part of a team
- Strong work ethic, reliability, and commitment to customer satisfaction
- Proficient with Microsoft Office (Outlook, Excel, Word)
Preferred Qualifications
- Experience in tile, flooring, natural stone, building materials, construction supply, wholesale distribution, or manufacturing
- Experience with Shopify, QuickBooks, Zoho Desk, CRM systems, ERP systems, or other accounting and order management software
- Experience processing purchase orders, quotations, and B2B customer accounts
- Familiarity with UPS, FedEx, LTL freight, and shipping documentation is a plus
Ideal Candidate
- Committed to long-term career growth
- Smart, proactive, and dependable
- Thrives in a fast-paced environment
- Open to learning new systems and processes
- Takes ownership of responsibilities
- Strong problem-solving and communication skills
- Positive attitude and team-oriented mindset
Pay: From $50,000.00 per year
Benefits:
Application Question(s):
- Have you used Shopify, QuickBooks, Zoho Desk, CRM, ERP, or accounting software?
Experience:
- Customer service: 2 years (Required)
- E-commerce: 2 years (Preferred)
Language:
Work Location: In person
