Position Title: Managed Services Enterprise Technician
Role Overview:
As a Managed Services Enterprise Technician, you'll be instrumental in implementing, optimizing, and troubleshooting cutting-edge enterprise solutions for our clients. Operating in a dynamic environment, you'll ensure seamless service delivery through agile methodologies and meticulous attention to detail. From in-house customer system setup to on-site support, your expertise will drive client satisfaction and operational excellence. The Technician will provide these services in a per-hour billing or flat rate monthly setting and will track all time, in either case, for proper billing and cost accounting. Your responsibilities will encompass managing and supporting a variety of common devices and items, including (but not limited to):
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Workstations
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Peripherals (i.e. – printers, scanners, etc)
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Windows servers
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Microsoft 365
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Citynet’s security software stack
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Customer data backups
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Wire/Cable Management
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Cybersecurity Best Practices and Implementations
Additionally, you'll collaborate with leading vendors such as Microsoft, Barracuda, VMware, and others to leverage their technologies and deliver state-of-the-art solutions for our clients.
Key Responsibilities:
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Evaluate client systems for optimization and upgrades.
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Perform in-house, on-site and remote computer and network services.
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Service PCs and servers.
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Install and test various network devices.
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Install and support software and peripherals.
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Install and maintain Citynet’s RMM services.
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Respond to customer device alerts.
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Document customer systems.
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Work with internal teams on customer services audits.
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Collaborate with engineers to stage and deploy equipment, ensuring seamless integration.
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Execute and validate backup procedures to maintain data integrity.
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Document system configurations and setups with clarity and precision.
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Other duties as assigned.
Qualifications:
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Associates degree or higher preferred.
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CompTIA/Microsoft certifications a plus
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Minimum of 2 years of experience as an IT/Managed Services technician or equivalent work experience.
Work Environment:
Experience a dynamic blend of office and field work, adapting to the evolving needs of our clients.
Additional Requirements:
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Embrace regional travel opportunities to support our diverse client base.
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Be flexible to accommodate occasional after-hours or overtime shifts.
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Participate in an on-call rotation to provide timely support and resolution for critical issues outside of regular business hours.
Desired Attributes:
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Exceptional communication skills, capable of articulating technical concepts clearly and effectively to both technical and non-technical stakeholders.
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Profound understanding of modern IP infrastructure elements, including network security, cloud-based computing, and enterprise design principles.
Benefits:
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401(k)
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401(k) matching
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Dental insurance
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Disability insurance
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Health insurance
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Health savings account
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Life insurance
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Long term disability
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Paid time off
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Vision insurance
Note: This job description reflects our commitment to staying at the forefront of technological innovation and may evolve to meet the dynamic demands of the industry.
