The Client Manager position will establish, develop, and nurture lasting relationships by acting as the primary point of contact for the client for all revenue cycle matters. The position must be well-versed or can master and understanding of the core aspects of the EMS industry. The Client Manager requires exceptional “stage presence” while conducting Monthly Operating Review calls with the client to review KPIs and other critical metrics that drive performance. The client manager works closely with RCM Ops domestic and global team in addressing any performance-based concerns and is ultimately responsible for responding to all client inquiries related to their assigned markets.
The Client Manager closely monitors all service level agreements (SLAs) to ensure targets are met by holding themselves, the client and Integra’s RCM Ops management team accountable for performance expectations. The position provides consultative recommendations that builds and promote strategies to overcome challenges faced within their markets. The position requires the ability to comprehend market nuances, details, and drivers of the assigned territories from an operational, regulatory and compliance perspective.
Function as the key client interface, coordinator and facilitator of communications and services between Ops Rev Cycle and the client.
Facilitates conference calls with the client that promotes operational improvement by providing key drivers of business unit performance. Communicates and collaborates with leaders in other functional areas to ensure optimal performance of end-to-end revenue cycle operations.
Provides analysis, reporting and recommendations of revenue cycle performance for key performance metrics.
Actively participates in the implementation process for the onboarding of new business or market exits. In conjunction with EIS and RCM Operations, this includes timely and accurate documentation/sign off and other related documents, communication of client commitments and expectations to internal partners, interpreting and providing context for client requests, ensuring appropriate review and customer sign-off, leading site visits and conference calls, and related responsibilities to ensure implementation timelines are met.
Coordinates or conducts process assessments to highlight areas of business improvement and revenue leakage.
Possesses In-depth knowledge of the revenue cycle management industry standards and regulations.
Develops, builds, and maintains positive business relationships with the clients.
Maintains knowledge of compliance with state & federal laws, regulations for Medicare, Medicaid, managed care and other third-party payers
Ensures compliance, financial and operational performance targets are met through ongoing collaboration with internal and external stakeholders.
Participates in the planning, design, implementation, and measurement of quality improvement processes.
Partners with all levels of management and departments to deliver exceptional support and service
Enforces strict procedural and quality standards, including thorough and accurate documentation, claims analysis, and thorough understanding of client technical and service specifications with Operational and Technical teams.
Utilizes project management skills to track milestones and deliverables, timely recognition/notification of risk indicators, and provides regular status updates to internal and external leadership.
Adheres to all local, state, and federal compliance rules and regulations.
Maintains or exceeds service level agreements (SLA) in accordance with terms of client contract.
Ensure all special projects are completed timely and accurately.
Mentors and trains staff to facilitate professional growth and development at all levels.
Proactively identifies and recommends solutions for client and/or operational improvement.
Clearly communicates progress of initiatives to external and internal stakeholders.
