The HR Business Partner (HRBP) position is responsible for delivering practical, people-centered HR support aligned with business needs. Serving as a trusted advisor to employees and managers, this role supports employee relations, performance management, and HR policy guidance while ensuring consistency, fairness, and mitigating risk. This role works closely with the managers in the groups they support to promote a positive, high-performance, service-driven culture. This position reports to the Manager, Human Resources Business Partner.
Act as a trusted advisor and subject matter expert to employees at every step of their IEL journey; providing care, guidance and coaching while effectively mitigating business risk
Address and resolve complex employee relations matters, including conducting thorough, objective, and well-documented investigations
Build a performance-based culture by engaging with managers and employees; coach managers on nurturing high performance and addressing under-performance on their teams
Provide guidance to employees and managers within their client groups, as well as HR team members on a wide variety of HR processes, programs, policies, and tools
Support leaders in navigating sensitive employee relations matters, including performance management, terminations, and other employment related issues
Appropriately escalate or transition matters to the correct partners, ensuring a seamless handoff and exceptional customer experience
Proactively identify process improvement opportunities and contribute to solutions that enhance efficiency and consistency
Ensure the seamless delivery of our employee experience, driving service excellence with a focus on efficiency and consistency in the experience we deliver
Build and maintain strong, collaborative relationships with stakeholders to improve the employee experience, share information and influence change
Share best practices and collaborate with peers to develop solutions to complex or challenging situations
Analyze trends and metrics in partnership with the HR group to develop solutions, programs, and policies
Partner with members of the HR team on specific projects on an as needed basis
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or call 1-888-374-5138 ext. 4.
