Laundry Supervisor
1. Our Brand Mission & Culture –
Nestled in Nashville’s heart since 1910, “the Hermitage Hotel”—Nashville’s original million‑dollar landmark and the storied backdrop of generations of gatherings—continues to uphold its timeless motto: “Meet me at The Hermitage.” A National Historic Landmark since 2020, our iconic Beaux Arts architecture connects history and modern luxury under one welcoming roof.
Guided by Our Mission—our commitment to exceptional hospitality through highly personalized service delivered by exceptional staff—and shaped by six core values, we set the gold standard across luxury hospitality:
- Excellence – we continually raise the bar, surprising and delighting guests with poise and polish.
- Accountability – we take ownership of our goals, informed decisions, and guest satisfaction.
- Integrity – we act with consistent character, in every interaction, whether seen or unseen.
- Teamwork – we support one another in service, honesty, and respect, attending thoughtfully to every guest and teammate.
- Tradition – we honor the hotel’s legacy by ensuring our historic reputation grows brighter.
- Community – we are invested in Nashville’s well-being and continue our role in civic enrichment.
Our century‑plus evolution includes a respectful 2021–2022 restoration that refreshed our 122 suites while preserving arresting features like the marble lobby and stained-glass ceiling—alongside the debut of refined dining experiences shaped by Michelin-starred Chef Jean-Georges Vongerichten.
Why you'll thrive here:
When you join us, you become part of a team committed to preserving a cherished landmark and shaping its future—offering competitive wages, comprehensive benefits, and a professionally rewarding environment where growth, collaboration, and pride in legacy go hand in hand.
2. Position Overview
As Laundry Supervisor, you lead the daily operations of the hotel's laundry department, ensuring all linens, terry, uniforms, and guest laundry are processed with exceptional quality, efficiency, and attention to detail. You are responsible for maintaining luxury presentation standards while supporting operational flow across Housekeeping, Food & Beverage, Spa, and all guest-facing departments.
This role requires strong leadership, organization, technical knowledge of commercial laundry operations, and a commitment to quality. Every item processed reflects The Hermitage Hotel's dedication to exceptional service and presentation.
3. Key Responsibilities
Daily Laundry Operations & Shift Leadership
- Supervise daily laundry operations, ensuring timely processing of guest room linens, terry, uniforms, restaurant linens, and guest laundry.
- Assign daily production priorities based on hotel occupancy, arrivals, departures, banquet activity, and operational demands.
- Monitor workflow throughout the shift to maximize productivity while maintaining quality standards.
- Support the Executive Housekeeper and Assistant Executive Housekeeper in achieving departmental performance goals.
Laundry Quality & Presentation Standards
- Inspect finished linens, uniforms, and guest laundry to ensure exceptional cleanliness, proper finishing, and luxury presentation.
- Verify all items meet established standards for appearance, condition, and readiness before distribution.
- Identify stained, damaged, or worn items and coordinate repair or replacement as appropriate.
- Ensure consistent quality standards are maintained across all laundry operations.
Guest Experience & Service Recovery
- Ensure guest laundry requests are completed accurately, promptly, and with the highest level of care.
- Respond quickly and professionally to laundry-related guest concerns, resolving issues with discretion and urgency.
- Support VIP arrivals and special requests by ensuring all linen and laundry needs are fulfilled without exception.
- Maintain strict confidentiality and care when handling guest garments and personal belongings.
Team Coaching, Training & Accountability
- Supervise laundry associates to ensure compliance with hotel standards, operating procedures, and safety practices.
- Provide daily coaching, performance feedback, and hands-on leadership to promote continuous improvement.
- Assist with onboarding and training new associates on equipment operation, garment care, chemical usage, quality standards, and department procedures.
- Foster a culture of teamwork, accountability, professionalism, and operational excellence.
Interdepartmental Communication & Coordination
- Partner closely with Housekeeping to maintain appropriate linen inventory and support efficient room turnover.
- Coordinate with Food & Beverage, Banquets, and other departments to ensure linen availability for daily operations and special events.
- Communicate equipment concerns and preventative maintenance needs with Engineering to minimize operational disruption.
- Collaborate with department leaders regarding linen usage, inventory concerns, and operational priorities.
Inventory, Supplies & Operational Readiness
- Monitor linen inventory levels and support inventory control initiatives to minimize loss and maximize utilization.
- Ensure proper use, storage, and handling of laundry chemicals, equipment, and operating supplies.
- Maintain organized, clean, and safe laundry facilities, storage areas, and uniform rooms.
- Assist with linen inventories, ordering recommendations, and operational supply management.
Safety, Standards & Compliance
- Enforce safe work practices, including proper chemical handling, equipment operation, ergonomics, and lifting procedures.
- Ensure compliance with OSHA guidelines, hotel sanitation standards, and all applicable safety regulations.
- Maintain accurate documentation related to equipment issues, production, inventories, and operational needs.
- Uphold confidentiality, professionalism, and consistent adherence to hotel policies at all times.
4. Qualifications & Requirements
Required Experience & Professional Skills
- Minimum 3 years of commercial laundry experience, including supervisory responsibility, preferably within luxury hospitality.
- Strong knowledge of commercial laundry equipment, textile care, stain treatment, finishing techniques, and production workflow.
- Ability to lead a diverse team with professionalism, consistency, and confidence.
- Strong organizational skills with the ability to prioritize changing operational demands in a fast-paced environment.
- Ability to communicate clearly and respectfully with associates and leaders across multiple departments.
- Proficiency in English (verbal and written); Spanish proficiency strongly preferred.
- Must be able to work flexible schedules including weekends, holidays, and peak occupancy periods.
Behavioral Competencies
Luxury-Level Attention to Detail: Ensures every linen, uniform, and guest garment consistently reflects luxury presentation standards.
Service Leadership: Leads with urgency, professionalism, and a commitment to operational excellence.
Accountability & Follow-Through: Maintains production standards while ensuring work is completed accurately and efficiently.
Team Development: Coaches, develops, and supports associates through training, accountability, and recognition.
Professional Discretion: Demonstrates integrity and confidentiality while handling guest garments and hotel property.
Physical Requirements
- Ability to stand and walk for extended periods throughout the shift.
- Ability to lift, push, or pull up to 50 lbs.
- Ability to bend, reach, twist, push carts, and perform repetitive physical tasks throughout the workday.
- Ability to work safely in a warm, fast-paced commercial laundry environment.
Preferred Extras
- Experience working in a luxury hotel laundry operation.
- Prior experience supervising commercial laundry or linen operations.
- Knowledge of commercial laundry equipment, textile preservation, inventory management, and preventative maintenance practices.
- Familiarity with hotel laundry production standards and luxury hospitality service expectations.
5. Why This Role Shines at The Hermitage Hotel
As Laundry Supervisor at The Hermitage Hotel, you play a vital role in preserving the luxury experience behind the scenes. Every perfectly pressed linen, impeccably maintained uniform, and flawlessly cared-for guest garment contributes to the exceptional standards our guests experience throughout their stay. Your leadership ensures operational excellence, supports every department across the hotel, and upholds the timeless quality, elegance, and attention to detail that define one of Nashville's most iconic luxury destinations.
6. Benefits
At The Hermitage Hotel, we value our team members and offer a comprehensive benefits package to support your well-being and professional growth for Full Time Employees:
- Health & Wellness: Affordable health, dental, and vision insurance, with options to extend coverage to spouses, children, or domestic partners.
- Financial Security: Company-provided life insurance and a 401(k) plan with a 3% annual match.
- Work-Life Balance: Paid time off starting at 15 days per year after initial 90 day probationary period, increasing with tenure up to 30 days per year.
- Employee Support: Access to mental and behavioral health services, telehealth consultations, and an employee assistance program.
- Additional Perks: Complimentary meals in the employee cafeteria, subsidized on-site parking, and generous discounts at our retail and restaurant outlets.
- Professional Development: Ongoing education support, including industry training.
- Exclusive Rates: Special hotel rates for employees and discounted rates for friends and family.
7. Schedule:
· Must be available for Weekends/ Holidays
· Morning/Day/Night Shifts
· Shift Length 8(+) Hours
· Full Time range up to 40(+) Hours per week
· Location: In Person
8. Compensation
· Starting hourly rate $20.00
· Paid Biweekly
NOTICE
It is the policy of The Hermitage Hotel to employ the most qualified individuals. Promotion from within will be given priority whenever possible thus providing for growth, advancement, and increased responsibility for employees. All candidates are required to pass a pre-employment drug screen and criminal background check prior to beginning employment.
EQUAL OPPORTUNITY EMPLOYER
The Hermitage Hotel is an equal opportunity employer and does not discriminate against associates or job applicants on the basis of race, religion, color, sex, age, national origin, disability, veteran status, or any other condition protected by applicable state and federal laws, except where a bona fide occupational qualification applies.
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
