OVERALL RESPONSIBILITIES: MAJOR DUTIES AND RESPONSIBILITIES: Technical phone and/or field support on controls and service for commercial and industrial HVAC
MAJOR DUTIES AND RESPONSIBILITIES
Provide customer assistance (troubleshooting) by responding to inquiries regarding maintenance, repair and parts orders.
Provide installation supervision and factory start-up as required of equipment.
Provide field warranty service and/or warranty repair as required on existing installations.
Train customers, employees and representatives in maintenance and repair of equipment.
Other duties as they are assigned
ADDITIONAL RESPONSIBILITIES:
Travel 20% - 40%
PRINCIPAL WORKING RELATIONSHIPS:
Application Engineers Customer Service Engineering Manufacturing Quality
REQUIREMENTS/SKILLS:
An Associate degree in electronics or 3-4 years technical service experience; or equivalent combination of education and experience.
ADDITIONAL REQUIREMENTS:
Computer skills in various software programs – Word for Windows, Excel, AutoCad, etc.
Working knowledge of standard engineering diagnostic tools such as V, Amp probe, psychrometer, thermometer, etc.
Brazing refrigeration joints
Good understanding of the refrigeration cycle relating to heating and cooling
Ability to read, analyze and interpret product literature, Installation, Operation & Service manuals, drawings and technical procedures
Ability to write reports, business correspondence, and Installation, Operation & Service manuals
Ability to speak effectively to customers and employees of organization.
