This Isn’t Just a Front Desk Job; It’s a Critical Role in Patient Care, Practice Flow, and Helping People Feel Seen and Supported.
BOSTON HEALTH & WELLNESS PHYSICAL THERAPY
62 MONTVALE AVE. UNIT Z STONEHAM MA 02180
333 NORTH AVE SUITE 4A WAKEFIELD MA 01880
Whether a patient is calling for the first time or checking in for their tenth visit, you’re the voice that makes them feel welcomed, remembered, and supported At Boston Health and Wellness, that voice could be yours.
We’re a woman-owned, therapist-led clinic in Stoneham, MA, specializing in orthopedics, sports rehab, and pelvic health, and we’re looking for a Front Desk Staff/Patient Care Coordinator who brings warmth, focus, and energy to every interaction.
Someone who doesn’t just schedule appointments, but becomes the reason patients stay the course. Someone who doesn’t just answer phones, but makes every person feel like a priority.
This role isn’t about punching the clock. It’s about being the heart of a clinic that believes in human connection, clear communication, and care that starts long before the first visit.
Why This Role Matters
You’ll be the first impression, and the lasting one.
From that first nervous call to the final check-out, you’ll guide patients through every step of their healing journey. You’ll be the steady, friendly presence at the front desk, and a key part of a clinical team that truly collaborates.
We’re growing fast, and we need someone who thrives in a fast-paced environment, keeps things organized, and shows up every day with a great attitude and genuine care for people.
What You’ll Do
New Patient Conversions & Scheduling
- Answer phones with professionalism and warmth
- Convert leads and referrals into scheduled evaluations
- Build and manage a full patient schedule using Go High Level (EMR/CRM software)
- Help ensure patients complete their plans of care
Insurance & Financial Coordination
- Verify insurance benefits and confirm co-pay/deductible info
- Explain costs and collect payments with clarity and kindness
Case Management & Data Accuracy
- Enter and maintain accurate records in the EMR
- Support clinical and billing documentation workflows
- Communicate with referring providers and case managers as needed
Front Office Operations
- Greet and check in patients with a welcoming attitude
- Keep the clinic stocked, clean, and running smoothly
- Support physical therapists and contribute to a seamless daily flow
You’re a Great Fit If You:
- Have a high school diploma (college a plus)
- HAVE CRM EXPERIENCE WITH GO HIGH LEVEL
- CPR / AED certification (Preferred)
- Have 1+ year of experience in a front desk, admin, or healthcare setting
- Communicate, kindly, and confidently, especially by phone
- Can multitask in a busy environment without losing your cool
- Are eager to learn, grow, and be part of a mission-driven team
What’s In It for You
Pay: $20.00–$22.00/hour
Schedule: Part Time (Friday+ Saturday)
Extra Perks:
- Two therapy dogs on-site daily, Samuel Adams and Paul Revere
- Sparkling water on tap
- Hands-on experience in a specialty PT clinic (great for future healthcare professionals)
- Collaborative, supportive environment where your work matters
Why Join Boston Health and Wellness?
We’re not corporate. We’re personal.
As a Doctor of Physical Therapy–owned clinic, we believe great care starts with a great front office experience. Our team is known for clinical excellence, compassionate care, and a positive environment where people—and dogs—feel right at home.
If you’re ready to bring clarity, confidence, and heart to a role that makes a real difference, we want to meet you.
Apply Now We’re hiring ASAP, and interviews are already underway.
Submit your application today and let’s build something better, together.
Job Type: Part-time
Pay: $19.00 - $21.00 per hour
Experience:
- CRM software: 2 years (Required)
Ability to Commute:
- Stoneham, MA 02180 (Required)
Work Location: In person
