Leading power sports dealership in Chula Vista, CA is looking for a Service Advisor with experience in the Powersports Industry. This dealership has a reputation built on quality work, and we are in search of hiring a like minded individual. Candidates must be honest, self-driven, results-oriented, with a positive outlook, and a clear focus on the highest of customer service standards. This is your chance to join a team who is leading the industry with our fun, friendly work environment and offering fantastic income opportunities to the right candidate.
ESSENTIAL FUNCTIONS:
(The following duties for the position listed shall include but not limited to)
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Greet every customer that walks in immediately.
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Provide a high level of customer service in a courteous and professional manner.
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Proper write up of customer concerns.
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includes: walk around, vin check for recalls and warranty status, must have accurate
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information on R.O.., up sell
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Perform open R.O. follow up.
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includes special order follow up, dispatch, calling closed out R.O.s, inform customer of progress.
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Close out all R.O.s as they are turned in.
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Perform QC check on all closed out R.O. s
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including: vehicle is clean and work is performed properly
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Perform follow up calls on previous days R.O.s
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Perform cold calls on open recall reports: all manufacturers.
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Continuous training with online training (or other sources) from manufacturers.
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Maintain a positive work environment with customers and employees.
LESS-ESSENTIAL FUNCTIONS:
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Communicate with the service manager or upper management any customer or employee related concerns.
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Dispatch R.O.s as needed.
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Clean counter and surrounding area.
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Review service schedule for next available schedule dates for walk in work.
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Set/estimate appointments for all call in customers wanting to bring unit in
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Call customers who have appointments for the next day, and confirm if they are dropping unit off.
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Comeback logs needs to be updated as R.O is written and make an additional copy to be turned into Service Administrator.
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Text end of day numbers to owners and appropriate management: customer, internal and warranty, and total labor.
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Abide by all dealership policies pertaining to the department including general housekeeping.
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Follow company dress code and be well groomed at all times.
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Any other specific duties deemed necessary for the overall success of the department and the dealership as a whole.
PHYSICAL DEMANDS:
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Employee will predominantly be walking or standing.
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Required to be able to talk and hear, and use hands and fingers to handle or feel;
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Reach with hands and arms;
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Climb or balance; and stoop, kneel, crouch, or crawl.
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Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
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Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
QUALIFICATIONS
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High School degree or equivalent.
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Strong background in the Motorsports industry.
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Prefer interest or experience in Motorsports industry.
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Creative problem solving skills with the ability to think strategically and act tactically.
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Highly organized with ability to multi-task across multiple projects; excellent project management skills and attention to detail.
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Requires excellent communication skills to deal with customers and employees.
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Ability to work well under pressure in fast-paced environment with multiple deadlines.
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Proficiency with Microsoft Office applications, including MSWord, Excel, and PowerPoint or the equivalent, is expected.
