Office & Client Care Specialist
Iron Will Dog Lodge – Montrose, CO
Do you love animals, thrive in a fast-paced environment, and enjoy providing outstanding customer service? Iron Will Dog Lodge is looking for a dependable, organized Office & Client Care Specialist to become part of our team.
This position is much more than answering phones. You will be the first impression for our clients while helping ensure each dog has a safe, smooth check-in and check-out experience.
Schedule
We are hiring for two full-time positions:
- Sunday–Wednesday
- Wednesday–Saturday
(Please indicate which schedule you are applying for.)
Responsibilities
- Welcome clients and provide exceptional customer service.
- Answer phones, emails, and text messages.
- Schedule dog & cat boarding, daycare, and grooming reservations using Paw Partner.
- Check pets in and out accurately.
- Process payments and maintain client records.
- Communicate with clients regarding reservations and services.
- Safely leash and escort dogs to and from the play yards where our technicians will take over their care.
- Maintain a clean, organized front office.
- Assist with administrative projects and other office duties.
- Occasionally assist the pet care team when needed.
Qualifications
- Previous office, receptionist, or administrative experience required.
- Professional customer service skills.
- Comfortable learning and using computer software.
- Experience working with animals is strongly preferred, especially in a veterinary clinic, boarding facility, daycare, grooming salon, or similar environment.
- Comfortable confidently handling dogs of all sizes.
- Excellent communication and multitasking skills.
- Detail-oriented, dependable, and able to stay calm under pressure.
- Team player with a positive attitude and strong work ethic.
What We’re Looking For
The ideal candidate is someone who genuinely enjoys both people and animals. They are organized, dependable, proactive, and can juggle multiple tasks while keeping a positive attitude during busy times. Accuracy and attention to detail are essential.
Why Join Iron Will Dog Lodge?
- Award-winning pet care facility
- Positive, team-oriented environment
- Opportunity to work with dogs every day
- Training provided
- Employee discounts
- Opportunities for growth
If you’re passionate about animals and providing exceptional customer service, we’d love to hear from you.
Please include a brief note telling us why you’d be a great fit and describe any experience you have working with animals.
Pay: From $18.00 per hour
Benefits:
Experience:
- Office: 1 year (Required)
Location:
- Montrose, CO 81403 (Preferred)
Shift availability:
Ability to Commute:
- Montrose, CO 81403 (Required)
Work Location: In person
