Serve as the primary Epic application expert, supporting complex clinical, operational, and revenue cycle workflows.
Independently manage application design, build, configuration, testing, implementation, and ongoing support activities.
Analyze business and operational requirements, identify root causes of complex issues, and recommend effective technical solutions.
Lead troubleshooting efforts for advanced application, integration, and workflow issues spanning multiple systems.
Design, configure, and maintain Epic functionality, including enhancements, new implementations, and system optimizations.
Coordinate integrations between Epic, third-party vendors, and internally developed applications.
Support software upgrades, release management, testing, and ongoing system maintenance.
Develop and maintain documentation, workflows, testing scripts, and training materials.
Collaborate with cross-functional teams to ensure successful project delivery and adoption of new functionality.
Provide technical leadership, mentor junior analysts, and contribute to departmental best practices.
Communicate project status, risks, and recommendations to stakeholders and leadership.
Participate in user training and support activities as needed.
Bachelor's degree required; equivalent education and experience may be considered.
Epic certification preferred or willingness to obtain certification.
Minimum 3 years of Epic application support, implementation, or build experience.
Experience performing moderately complex Epic configurations, enhancements, and integrations.
Strong analytical, troubleshooting, and problem-solving skills.
Experience working directly with end users, operational teams, and leadership.
Ability to develop training materials and educate system users.
