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Patient Care Representative

Valleygate Holdings LLC
Charlotte, NC

Job Details

Full-time

Qualifications

In-person patient registration
Spanish
Committee work
Correspondence management
Phone communication
Dental receptionist
Greeting customers
Patient demographics
Greeting dental patients
English
Patient safety
Medical scheduling
Administrative experience
High school diploma or GED
Medical administrative support
Task prioritization
Fax machines
Quality improvement
Risk management
Organizational skills
Participating in conferences
Multi-line phone systems
Emergency response procedures
Productivity software
Data collection
Handling patient inquiries
Patient data collection
Faxing
Safety standard operating procedures
Experience working with individuals with language barriers

Full Job Description

We are looking for a patient services representative to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a patient services representative you will be the first point of contact for our company. Our patient services representative’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business.

You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a patient services representative, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

This position would be working temporarily at our University location: 8415 Medical Plaza Dr Charlotte NC and then would transfer to our Steele Creek center: 13515 Steele Creek Rd Charlotte, NC.

Bilingual candidates are strongly encouraged to apply!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supports the philosophy, goals, and objectives of the Organization.

Supports and performs according to approved policies and procedures.

Participates as a team member in support of the total perioperative process.

Considers patient rights in performance of job duties and responsibilities.

Contributes to the progress and development of the approved Quality Assurance/Performance Improvement (QAPI) Program.

Supports risk management and participates in programs directed to patient and staff safety.

Contributes to the quality management process; identifies role and contributions upon request; participates in data collection activities in support of the Quality Management Program.

Objectively evaluates suggestions, grievances, and processes to identify opportunities to improve performance and quality of care.

Communicates effectively with patients, visitors, physicians, and co-workers.

Interactions are respectful and courteous.

Communicates effectively and professionally using a translator when necessary.

Documents that information received from the patient is disseminated to the appropriate people or departments.

Maintains and promotes professional competence through continuing education and other learning experiences.

Participates in committees, conferences, and quality management activities.

Seeks new learning experiences by accepting challenging opportunities and responsibilities.

Objectively evaluates suggestions or criticisms and attempts to improve performance or seeks further guidance, as needed.

Attends and actively participates in meetings, committees, in-services, workshops, seminars, and conferences according to job responsibilities and facility requirements as requested with management approval.

Adheres to safety policies and procedures in performing job duties and responsibilities.

Reports observed or suspected violations, hazards, and noncompliance according to Valleygate Dental Surgery Center (VDSC) policy.

Observes safety measures in performance of job duties and responsibilities; reinforces compliance with safety policies and procedures.

Responds to emergency situations with competence and composure.

Interacts appropriately with various age groups.

Accurately assesses and interprets age-specific patient data.

Accurately interprets age-specific patient responses to questions and instructions.

Schedules procedures at VDSC following the established policies and procedures.

Properly identifies patient.

Obtains information needed to schedule surgery.

Reviews patient registration information for completeness and accuracy.

Schedules, cancels, confirms appointments, utilizes patient priority/referral list to fill cancellations.

Organizes, blocks slots and coordinates scheduling efforts for use by secondary schedulers.

Operates multi-line phones for customer assistance, creates new patient accounts and enters patient information (demographic/insurance/treatment) into computer.

Proven work experience as a Receptionist, Front Office Representative or similar role
Proficiency in Microsoft Office Suite
Hands-on experience with office equipment (e.g. fax machines and printers)
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
High school degree; certification in Healthcare Front Office Administration is a plus.
Bilingual preferred (English/Spanish) but not required

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