Position Summary:
The Patient Coordinator greets and processes all incoming/outgoing patients, monitors patient flow, answers telephone to company standards, schedules and confirms patient appointments, and processes insurance information. The Patient Coordinator uses their strong working knowledge of the Optometry industry to address patient inquires, solve problems and promote services and products offered at the Office. The Patient Coordinator may be required to provide pretesting, eyeglass sales and contact lens support based upon Office volume.
Responsibilities
- Ensure patients’ expectations are exceeded by directing and communicating patient needs effectively and efficiently.
- Effectively answer the telephone, schedule patient appointments to company standards by utilizing resource scheduling (by third ring, no call is to be placed on hold longer than 60 seconds).
- Effectively greet incoming\outgoing patients immediately upon entering the office.
- Maximize patient flow, by organizing, tracking and communicating with other associates and patients to maintain an efficient office.
- Obtain and verify insurance eligibility for all applicable patients.
- Resource scheduling appointments correctly.
- Facilitating and rescheduling no shows appointments.
- Communicating the use of the online history form to all patients.
- Enter patient’s demographic and insurance information into OfficeMate.
- Confirm all patients’ appointments, for the following day, by 12:00 p.m. on the preceding day.
- Attach the proper routing slip and insurance authorization - obtaining a copy of patient’s insurance ID card when applicable.
- Check patients out through OfficeMate.
- Ensure that patient has been made aware of all promotions and offers.
- Maintain cleanliness and organized appearance of front desk at all times.
- May be required to perform preliminary testing for patients, as needed.
- Develop skills to assist patients in all aspects of optical dispensary.
- Initiate training in the contact lens area until Contact Lens Tech is available.
- Help maintain the attractive appearance of the office.
- Attend all office meetings.
- Other duties, as assigned.
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Preferred)
- Optometry Front Desk: 1 year (Preferred)
Ability to Relocate:
- Raleigh, NC 27613: Relocate before starting work (Required)
Work Location: In person
