Responsibilities:
- Greet guests and provide a warm welcome to the hotel
- Escort guests to their assigned tables or waiting areas
- Manage the waitlist and seating arrangements
- Provide menus and answer any questions about menu items
- Take guest reservations and manage the reservation system
- Handle guest inquiries and resolve any issues or complaints
- Maintain cleanliness and organization of the host/host station
- Collaborate with other staff members to ensure smooth operations
Skills:
- Excellent customer service and guest relations skills
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Knowledge of POS systems, preferably Aloha POS
- Phone etiquette and ability to handle phone reservations
- Attention to detail and ability to handle stressful situations with composure
- Previous experience in hospitality or guest services is a plus
Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on organizational needs.
Job Types: Full-time, Part-time
Pay: $10.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
