POSITION SUMMARY
The Human Resources Representative serves as a generalist supporting all functions of the Human Resources Department, including recruitment, onboarding, payroll, benefits administration, employee relations, compliance, and HR systems management. This role is responsible for executing daily HR operations while ensuring accuracy, confidentiality, and compliance with all applicable laws and bank policies.
The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while delivering excellent internal customer service.
DUTIES AND RESPONSIBILITIES
HR Administration & Recordkeeping
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Maintain accurate documentation for all employee lifecycle activities, including applications, interviews, hiring, transfers, and terminations
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Maintain and organize employee personnel files
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Ensure data integrity within HRIS and applicant tracking system (ATS)
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Maintain employee recognition records, including birthday and anniversary calendars
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Respond to verification of employment requests
Recruitment, Hiring & Onboarding
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Recruit, interview, and facilitate the hiring of qualified applicants
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Collaborate with managers to identify skills and competencies needed for open positions
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Maintain and update job descriptions
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Conduct background checks and employment eligibility verification
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Coordinate and conduct new hire orientation and onboarding
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Assist with employee transfers, promotions, and offboarding
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Maintain applicant tracking and supporting documentation
Payroll Administration
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Process bi-weekly payroll and additional payroll cycles as needed
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Review and audit employee timecards for compliance with payroll policy
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Monitor payroll changes, including earnings and deductions
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Maintain payroll records and ensure regulatory compliance
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Assist with bank reconciliations and payroll-related documentation
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Respond to employee payroll questions and resolve issues
Benefits & Leave Administration
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Administer employee benefits programs and enrollment changes
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Coordinate benefits updates and employee communications
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Process COBRA events and track payments
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Reconcile insurance invoices to anticipated changes
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Assist with annual benefits open enrollment
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Process and track leave requests (FMLA, STD, LTD)
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Support employees with benefits-related inquiries
Employee Relations & Support
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Support performance management, morale, and engagement initiatives
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Maintain confidentiality and professionalism in all interactions
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Coordinate employee engagement initiatives, including:
- Charitable campaigns (e.g., United Way)
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Employee recognition and incentive programs
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Anniversary and appreciation initiatives
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Manage distribution and tracking of employee recognition items
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Participate in bank-wide sales and referral incentive programs
Compliance & Policy Support
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Ensure compliance with federal, state, and local employment laws
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Maintain knowledge of HR best practices, regulatory changes, and employment trends
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Support updates and improvements to HR policies and procedures
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Ensure documentation and processes meet compliance standards
General Responsibilities
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Provide excellent customer service to employees and internal stakeholders
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Maintain the highest level of confidentiality, integrity, and professionalism
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Build and maintain strong working relationships across the organization
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Follow all bank policies, procedures, and security requirements
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Perform special projects and additional duties as assigned
EDUCATION AND EXPERIENCE REQUIRED
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High school diploma required
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Bachelor’s degree in Human Resources, Business, Accounting, or related field, or equivalent experience preferred
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Knowledge of employment law and payroll processes
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Previous Human Resources or customer service experience required
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Previous payroll experience preferred
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Banking or financial industry experience preferred
COMMUNICATION: Effectively communicate with directors, management, employees, auditors, examiners, and customers in both verbal and written formats.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
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Proficiency in Microsoft Word and Excel
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Strong attention to detail and accuracy
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Ability to analyze information and solve problems
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Strong organizational and time management skills
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Ability to multitask and prioritize in a fast-paced environment
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Excellent verbal and written communication skills
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Strong interpersonal and relationship-building skills
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Ability to maintain confidentiality and professionalism
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Ability to handle sensitive situations with discretion
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Service-oriented mindset and teamwork focus
PHYSICAL REQUIREMENTS
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Ability to work at a computer for extended periods
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Ability to communicate with employees and the public in person, verbally over the phone, and in writing
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Ability to access files, including bending, reaching
MENTAL REQUIREMENTS
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Ability to remain attentive and focused throughout the workday
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Ability to make sound, timely decisions
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Ability to manage multiple priorities and deadlines
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Ability to remain calm and professional in high-pressure situations
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Ability to follow procedures and instructions accurately
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Ability to maintain confidentiality of sensitive information
BEHAVIORAL REQUIREMENTS
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Maintain honesty, integrity, and high ethical standards.
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Demonstrate accountability and professionalism.
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Maintain confidentiality of sensitive customer and Bank information.
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Exhibit strong attention to detail and accuracy.
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Support a team-oriented and compliance-focused work environment.
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Demonstrate sound judgment and leadership in addressing compliance risks.
