About Us
Haven Healthcare is a leading national provider of behavioral health services, offering comprehensive care across all levels of treatment for individuals struggling with substance use disorders (SUD) and mental health (MH) conditions. Our mission is to support long-term recovery and empower individuals through compassionate, evidence-based care.
Position Summary
We are seeking a compassionate and experienced Alumni Coordinator to support and engage our growing alumni community. This individual will play a key role in fostering ongoing relationships with former clients, promoting sustained recovery, and strengthening our alumni network.
The ideal candidate has prior experience in a similar role within the behavioral health field and brings a strong understanding of the SUD and mental health populations, along with exceptional interpersonal and customer service skills.
Key Responsibilities
- Develop, coordinate, and manage alumni programs and events (virtual and in-person)
- Maintain consistent communication with alumni through calls, texts, emails, and social media platforms
- Build meaningful relationships with former clients to encourage ongoing engagement and recovery support
- Plan and facilitate alumni meetings, support groups, and community-building activities
- Track alumni engagement and maintain accurate records in CRM or database systems
- Collaborate with clinical, admissions, and marketing teams to enhance alumni initiatives
- Identify opportunities to expand alumni programming and improve participation
- Provide ongoing support, encouragement, and resources to alumni as needed
- Ensure all alumni communications align with company values and compliance standards
Qualifications
- Previous experience as an Alumni Coordinator in the behavioral health industry required
- Strong understanding of substance use disorders and mental health populations
- Excellent communication and relationship-building skills
- High level of compassion, empathy, and emotional intelligence
- Strong organizational and time management abilities
- Proficiency with CRM systems, Microsoft Office, and Google Workspace
- Ability to work independently while collaborating with cross-functional teams
- Experience planning events or community engagement initiatives preferred
Preferred Qualifications
- Experience working in detox, residential, PHP, or IOP settings
- Background in recovery support or peer engagement programs
- Knowledge of HIPAA and behavioral health compliance standards
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Experience:
- alumni coordinator: 2 years (Preferred)
- behavioral health treatment: 2 years (Required)
- customer service: 2 years (Required)
- 12 step: 1 year (Required)
Work Location: In person
