JOB DESCRIPTION:
A Server Assistant ? In-Room Dining & Upkeep is responsible for supporting the in-room dining operation and maintaining cleanliness throughout service areas and guest floors. This role ensures timely delivery support, proper tray retrieval, and a clean, organized environment to enhance the overall guest experience.
JOB RESPONSIBILITIES:
- Assist with delivering in-room dining orders to guest rooms in a timely and professional manner
- Greet guests politely when entering or exiting guest rooms and hallways
- Adhere to grooming and appearance standards
- Prepare trays, carts, and tables for service, ensuring all items are properly set and stocked
- Retrieve trays, carts, and service items from guest floors promptly
- Maintain cleanliness of service stations, hallways, and storage areas
- Clean and sanitize trays, carts, hot boxes, and all related equipment after use
- Monitor guest floors to ensure timely tray pick-up and overall presentation standards
- Assist servers with order preparation, delivery setup, and breakdown
- Perform basic cleaning tasks as needed or directed by supervisor
- Assist with special events, amenities, and VIP room deliveries as needed
- Answer telephone using appropriate etiquette when required
- Develop and maintain positive working relationships with co-workers and other departments
- Assist with dishwashing or kitchen support as needed
- Clean all assigned back-of-house and front-of-house areas including floors, walls, and service equipment
- Restock supplies such as condiments, beverages, linens, and service items
- Follow all health, safety, and sanitation guidelines
JOB QUALIFICATIONS:
- Prior hospitality or food and beverage experience preferred
- Knowledge of proper food handling and sanitation standards
- Strong communication and teamwork skills
- Ability to perform assigned duties with attention to detail, speed, and accuracy
- Ability to work with minimal supervision and maintain a sense of urgency
- Punctuality and reliable attendance are required
- Basic familiarity with hotel or restaurant operations preferred
- Ability to safely perform physical tasks including standing, walking, bending, and lifting
- Ability to push and pull carts and lift items weighing up to 30?40 pounds
