Description:
Role Summary
The Retail Associate is responsible for delivering an outstanding in-store experience for customers. This role supports sales, merchandising, and day-to-day store operations while building product knowledge to confidently guide customers through their e-bike journey.
Requirements:
Key ResponsibilitiesSales & Customer Experience
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Deliver friendly, engaging, and consultative sales experiences
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Educate customers on e-bikes, accessories, and services
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Assist customers with product selection, test ride coordination, and purchase decisions
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Support store promotions and events to drive customer engagement
Store Operations
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Maintain store cleanliness, organization, and merchandising standards
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Assist with receiving inventory, restocking, and maintaining accurate stock levels
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Support daily operational tasks including POS transactions and basic cash handling
Team Support
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Collaborate with team members and leadership to meet store goals
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Take direction from Key Holder and store leadership to support daily priorities
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Contribute to a positive, team-oriented store culture
Qualifications
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0–2 years of retail or customer service experience preferred
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Strong communication and interpersonal skills
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Customer-first mindset with a positive and energetic attitude
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Ability to work flexible hours, including evenings and weekends
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Interest in cycling, e-bikes, or outdoor lifestyle is a plus
Physical Requirements
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Ability to lift up to 50 lbs (bikes and equipment)
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Ability to stand, walk, and be active for extended periods
